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Customer Service Representative- Portuguese with
hace 3 meses
Description:
Our client is fully committed to improving the quality of life of our global community by developing household and healthcare products that are trusted and relied upon by consumers all over the world.
Beyond their portfolio of well-known brands, they are also continuously recognized for their top results in sustainability, social responsibility, diversity and innovation.
We are recruiting exceptional customer service representatives to immerse themselves in the brand and deliver a first-class service to our consumers.
What will you be doing?:
- Answer product information requests and resolve queries in a skilful and professional way.
- Delivering exceptional, clientcentred resolutions in a timely manner.
- Developing a sound understanding of the products and services offered by our client
- Embracing our company values and acting as a brand ambassador
Requirements:
-
A fluent level of Portuguese with exceptional grammar and spelling skills (knowledge of other languages is a plus)
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High level of English (both spoken and written)
- Genuine passion for delivering outstanding customer service
- Confidence and an enthusiastic telephone manner
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
Benefits:
What do we offer?:
- Fulltime permanent contract (39 hours/week)
- Fixed Schedule: Monday to Friday (09:00 18:00)
- Salary: € gross per year.
- Benefits: dental insurance
- 24 days holiday per year
- Remote / Hybrid work possible as long as you're based in Spain
- Office location: Barcelona, Spain
- CPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients._
- CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability,_ veteran status, military obligations or marital status._
