Spanish Speaking Customer Representative

hace 2 semanas


Barcelona, Barcelona, España Webhelp A tiempo completo
Customer Representative

Are you looking to take on a new challenge? Do not wait until tomorrow.

Your journey starts today


They are a purpose-driven international community on a mission to create the world's leading social selling and distribution company by empowering the journey to total health and well-being.

They commercialize a wide-ranging portfolio of better-for-you healthy lifestyle solutions to improve the lives of their customers.

Main tasks:

  • Log call details onto call management systems and provide response and resolution within SLA
  • Escalate potential service issues initially with Mentor
  • To follow all the processes and procedures of the project
  • Ensure contractual SLA is maintained
  • Provide cover for other Agents in their absence, either within the same team or across teams
  • Liaise with Supervisors/ Mentors on specific projects where requested
  • To understand and comply with administrative duties including holiday, sickness and overtime
  • To attend regular Team Meetings
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
  • Hours and Benefits:
  • Shift: 39 hours/week from Monday
  • Sábado (Rotative)
  • Salary: Euros gross/year + up to 2.000 Euros gross/year Bonus
  • Permanent contract
  • Ongoing training
  • Diverse growth opportunities
  • Start date: Immediate
  • Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

  • You are native level speaker in Spanish and advanced Portuguese
  • You are fluent in English
  • Good disposition to work in a customer service environment
  • Customer care skills ability to listen to and understand the customers' need
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
  • The period of holiday entitlement is fixed by mutual agreement between the company and the employee

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