Cash Customer Daily Servicing Analyst

hace 1 semana

Madrid, Madrid, España BNP Paribas A tiempo completo
BNP Paribas is a leading European bank in terms of Cash management activity.


Cash Management Servicing represents a key business of CIB involving different poles of BNPP and relying on several teams all along the value chain.

This is an activity acting for corporate clients in respect to their cash management services and products.


CIB Cash management's objective is to be first in terms of quality of service, keeping the client at the heart of our activity and ensuring customers' satisfaction.


EMEA CIB Cash Management Servicing organization started its transformation journey and a new model has been defined to support business ambition.


To accompany and monitor this transformation in a stimulating environment, we are looking for Leaders to join this pan-European challenge, managing Servicing teams, accompanying the new organisation implementation, based on new skills, new processes and on a new IT set-up.

You will work closely with the business and Sales (Cash Management, Relationship Manager, Business Manager, Local Product offer manager, etc. ), products teams (Cash Management payments and collection, Liquidity management, e-banking, etc ), and with EMEA Teams Hub.

Mission:


Acting for daily servicing activities as the single point of contact answering the Cash Management support and product requests of BNPP Corporate clients.


Objectives:

  • To produce the best client satisfaction possible
  • To maintain the standards of excellence of the BNPP Cash Management Servicing

Responsibilities:

To ensure a customer-experience driven daily servicing:

  • Offer a positive experience to the client
  • Understand client requirements to simplify requests
  • Answer any question related to business as usual Cash Management support requests
  • Promote "Selfcare" to the clients

To manage Cash Management incidents:

  • Identify incidents and send alerts to the clients
  • Measure the impacts of the incident and communicate them to the client
  • Communicate with the client until the incident resolution
  • Elaborate adapted reporting on recurrent incidents
  • Understand requirements to simplify requests
  • Create a postincident plan and act on it

To continuously improve daily servicing quality:

  • Investigate on clients Cash Management activity to identify potential servicing improvements
  • Identify internal process optimization levers and communicate them to relevant stakeholders (BO, Compliance )
  • Take part to improvement of client satisfaction and client satisfaction metrics (NPS)
  • Work in close relationship with the Account Manager (if any) in order to ensure the best client satisfaction

Knowledge:

  • Understanding of BNPP Group Organization
  • Proficient in the use Microsoft Office

Functional expertise:

  • Cash Management services and product details
  • Cash Management transactions (reporting, payment means)
  • Cash Management risks and procedures

Technical skills:

  • Ability to communicate in English (mandatory) and possibly in Portuguese (appreciated)
  • Ability to communicate in the country's language
  • Excellent communication skills both verbal and written
  • Proficient in the use Microsoft Office
  • Excellent analytical and problemsolving skills for Cash Management related topics

Behavioural skills:

  • Communication skills oral & written (key)
  • Client focused (key)
  • Ability to collaborate/teamwork
  • Attention to detail/rigor
  • Adaptability
  • Resilience
  • Problem solving/Creativity & Innovation
  • Organizational skills

Transversal skills:

  • Analytical Ability (key)
  • Ability to develop and leverage networks (key)
  • Ability to develop and adapt a process
  • Improve their skills
  • Ability to work with Agile Practices

Business skills:

Operations and processes:

  • Transaction Processing and data capture: Ability to follow processed on transactions and ensure rigorous and reliable data capture
  • Middle Office Operations: Knowledge of administration activities, processed and procedures which support Treasury administration
  • Control: Ability to verify operations, ensure that the procedures are being followed, follow up on results reached with regards to objectives set & identify the causes of anomalies or gaps. Knowledge of the internal control framework

Daily Banking:
Knowledge of the corporate banking market, clients, activities, channels, products & services

PRIMARY LOCATION

ES-Community of Madrid

JOB TYPE

Standard / Permanent

JOB

CUSTOMER RELATIONSHIP MANAGEMENT

EXPERIENCE LEVEL

At least 3 years

SCHEDULE

Full-time

REFERENCE

BNP-000855

APPLY
***- (

REF:

BNP

  • Cash Customer Daily Servicing Analyst

    hace 1 semana

    Madrid, Madrid, España BNP Paribas A tiempo completo

    BNP Paribas is a leading European bank in terms of Cash management activity.BNP Paribas es el principal banco europeo en la actividad de Cash Management.Los equipos de atención al cliente de Cash Management son una pieza clave de la actividad organizada en distintos equipos. El Cash Customer Service de gestionar la relación diaria con los principales...

  • Cash Customer Daily Servicing Analyst

    hace 1 semana

    Madrid, Madrid, España BNP Paribas A tiempo completo

    BNP Paribas is a leading European bank in terms of Cash management activity.BNP Paribas es el principal banco europeo en la actividad de Cash Management.Los equipos de atención al cliente de Cash Management son una pieza clave de la actividad organizada en distintos equipos. El Cash Customer Service de gestionar la relación diaria con los principales...

  • Cash Customer

    hace 1 semana

    Madrid, Madrid, España Walters People A tiempo completo

    Una de las entidades financieras más importantes a nível mundial busca incorporar de manera indefinida un perfil de Cash Customer con nível C1 de inglés en su equipo de Cash Management de Madrid.Funciones:Seguimiento de las actividades diarias de los clientes asignados, actuando como punto de contacto único para todas las solicitudes del Cash Management...

  • Cash Control Analyst Junior

    hace 1 semana

    Madrid, Madrid, España Page Personnel España A tiempo completo

    Revisar que las tiendas bajo su control estén reportando los controles de efectivo de acuerdo con los procedimientos internos. Capacitación a cajeros de tiendas en procedimientos de control de efectivo. Informar a su supervisor cualquier problema detectado después de sus controles. Reportar a contabilidad la información de efectivo en tiendas para...

  • Senior Cash Flow Analyst

    hace 1 semana

    Madrid, Madrid, España WebBeds A tiempo completo

    We would love to hear from you. Send us a message and a member of the team will get right back to you. Your data is safe with us. To find out more about how WebBeds will use and store your email data go to our Privacy policy page. Your data is safe with us. To find out more about how WebBeds will use and store your email data go to our Privacy policy...

  • Senior Cash Flow Analyst

    hace 1 semana

    Madrid, Madrid, España Webbeds A tiempo completo

    We would love to hear from you.Send us a message and a member of the team will get right back to you.Your data is safe with us. To find out more about how WebBeds will use and store your email data go to our Privacy policy page.Your data is safe with us. To find out more about how WebBeds will use and store your email data go to our Privacy policy page.Drive...

  • Senior Cash Flow Analyst

    hace 1 semana

    Madrid, Madrid, España Webbeds A tiempo completo

    We would love to hear from you.Send us a message and a member of the team will get right back to you.Your data is safe with us. To find out more about how WebBeds will use and store your email data go to our Privacy policy page.Your data is safe with us. To find out more about how WebBeds will use and store your email data go to our Privacy policy page.Drive...

  • Cash Nexus Analyst

    hace 1 semana

    Madrid, Madrid, España Itmagination Sp. Z O. O. A tiempo completo

    We're hiring a Cash Nexus Analyst (located in Malaga, Spain) at ITMAGINATION, join our team of 400+ developers, analysts and testers ITMAGINATION helps its Clients by becoming a true extension of their software and data development capabilities. Through the readily set up, comprehensive, and self-governing teams, we let our Clients focus on their business...

  • Treasury Analyst

    hace 1 semana

    Madrid, Madrid, España WTW A tiempo completo

    Treasury Analyst Comunidad de Madrid,August 25, 2023Major AccountabilitiesThe areas to be covered by this role will include:Management and execution of the daily foreign exchange and intercompany hedging Daily global cash and investment management & analysis, including cash pool management Key participant in loan portfolio management:Daily portfolio...

  • Local Expert Cash Management

    hace 1 semana

    Madrid, Madrid, España BNP Paribas A tiempo completo

    BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe.The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is...

  • Customer Support Business Analyst

    hace 1 semana

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 2 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 4 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 1 semana

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Customer Support Business Analyst

    hace 4 semanas

    Madrid, Madrid, España Cegid A tiempo completo

    Cegid es líder europeo en soluciones de gestión empresarial en la nube para los sectores financiero (tesorería, fiscal, ERP), de recursos humanos (nóminas, gestión del talento), CPA, minorista y empresarial. En el cambiante mundo actual, Cegid y sus 4.400 empleados hacen posible ayudando a sus clientes a liberar su potencial gracias a soluciones...

  • Loan Servicing Officer Bnp Paribas

    hace 1 semana

    Madrid, Madrid, España BNP Paribas A tiempo completo

    BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe.The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is...

  • Daily Banking Product Associate

    hace 1 semana

    Madrid, Madrid, España Western Union A tiempo completo

    Daily Banking Product Associate - Madrid, SpainAre you ready to play a pivotal role in driving growth, strategy, and success across our Financial Ecosystem in Europe? Do you have a passion for innovation and digital banking, confidence in developing digital business processes and significant experience in digital banking space? If so, why not consider...

  • Treasury Analyst

    hace 1 semana

    Madrid, Madrid, España Radisson Hotel Group, Madrid Office- Finance A tiempo completo

    Treasury analystThe position is responsible for conducting financial and treasury related activities as member of the Treasury team, including but not limited to short term and long term Planning, Annual Budgeting, Forecasting, Standard Reporting and other Business Support & Treasury activities as required. The position will focus on executing standard...

  • Cash Office Responsible

    hace 1 semana

    Madrid, Madrid, España &OTHERSTORIES A tiempo completo

    de la empresa& Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, jewelry, lingerie, beauty products and ready-to-wear to help create their own style or story. Our creative ateliers design diversified fashion collectives with great attention to detail and quality at an affordable price.& Other Stories is an inclusive...

  • Cash Office Responsible

    hace 3 semanas

    Madrid, Madrid, España &OTHERSTORIES A tiempo completo

    de la empresa& Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, jewelry, lingerie, beauty products and ready-to-wear to help create their own style or story. Our creative ateliers design diversified fashion collectives with great attention to detail and quality at an affordable price.& Other Stories is an inclusive...