Customer Care Representative

hace 2 semanas

Barcelona, Barcelona, España Hempel A tiempo completo
Make an impact and drive improvement

In this role you will advise customers regarding processing orders, product shortages, expected delivery coordination and price changes.

You will play a key role in solving customer's queries and support our sales team to ensure efficient and flawless service.

You will be responsible for handling complaints and building strategies for improving the overall customer experience and fostering loyalty.


This position offers the great opportunity to contribute to excelling our sales and business principles by working with our Customer Care Team Lead, Marine and agreeing with a truly exciting team and colleagues from all over the world.

What you can look forward to in this role

  • Receiving and processing orders and requests from internal customers as well as Collecting and analyzing customer feedback.
  • Working both with clients and other departments within the organization to ensure that client orders are processed correctly.
  • Resolving issues, inquiries, orders, service needs and complaints when suitable or direct to sales representatives and /or technical service areas.
  • Assisting regarding deliveries for our larger customers
Providing information to customers regards to the status of the orders / claims / technical issues.

  • Communication with other Hempel offices around the world as required for order placement & supply.
  • Internal invoicing.
  • Archiving of records.
What does it take to become our new team member?

  • Experience in customer service and delivery coordination
  • Knowledge of the paint sector would be valuable but not required.
  • Ability to work as part of a team as well as autonomously.
  • Understanding the life cycle of a PO placement, from start to finish.
  • Able to work in a lively customer care environment, maintaining a high level of productivity.
  • Selfmotivated, and able to follow best practices in sales processes.
  • Proficient in ERPsystems (Microsoft preferred)
  • Experience with CRM systems
  • Able to communicate in a clear and consistent way both verbally and in writing in English. Other language would be valuable
Behavioural competencies most relevant for the job

  • Planning & organising
  • Great llistener and communicator
  • Emphatic
  • Proactive
  • Positive
  • Problem solving attitude
  • Great teammate
Application and customer service further information

Global career possibilities

In Hempel we offer a variety of global career possibilities and many cross functional and cross-cultural working relationships. We strive to build the right conditions for personal and professional development.

Join a global company where the employees are truly passionate about delivering the best in everything they do. With business in mind and people at heart we always work together

More About Hempel

At Hempel, we are working together to shape a brighter future with sustainable coating solutions. We believe this is only possible with dedicated employees with different perspectives and backgrounds.


Hempel is committed to creating an inclusive work environment and culture that embraces the diversity of our employees and the customers we serve, providing equal opportunity for all.

LI-Hybrid

Application due

Seniority Level

Entry level

Job Functions

Customer Service

Industry

Chemicals

  • Across the globe, Hempel's coatings solutions protect surfaces, structures and equipment. They extend asset lifetimes, reduce maintenance costs and make homes and workplaces safer and more colourful. Hempel was founded in Copenhagen, Denmark in 1915 by J.C. Hempel, and is solely owned by the Hempel Foundation, which not only ensures a solid economic base for the company, but is dedicated to making a difference in the world by empowering children to learn, supporting coatings science and sustaining biodiversity._

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