Technical Account Manager
hace 2 semanas
Job ID: | Amazon Web Services Hong Kong Limited
Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.
As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers' innovate and transformative endeavors across various technologies, including GenAI, AI/ML, Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, instead, it offers you the opportunity to serve as the primary technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises.
Within the Enterprise Support team, TAMs contribute significantly to ensuring the success of key enterprise customers in developing applications and services on the AWS platform. Serving as a strategic expert, TAMs offer guidance on the entire journey of AWS services and the customer's architecture. This support extends to addressing strategy-related queries, aiding in project and launch planning, and resolving operational challenges. TAMs actively engage at the account level, providing recommendations and proactive advice throughout the entire cloud adoption life cycle.
Every day will bring new and exciting challenges on the job while you:
- Act as a single point of contact to Enterprise Support customers
- Make recommendations on how new AWS offerings fit in the company strategy and architecture
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Champion and advocate for customer requirements within AWS (e.g. feature request)
- Participate in customer requested meetings (onsite or via phone)
- Has access and knows how to use all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
- Work with some of the leading technologists around the world
- Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible
We are open to hiring candidates to work out of one of the following locations:
Causeway Bay, HKG
Being highly technical and analytical, possessing 5 years of technical support or consulting experience.
- Bilingual in Cantonese and English.
- Passion with a high learning drive.
- Ability to tackle various tasks and projects in a fast-moving environment.
- Experience with operational parameters and troubleshooting across two or more of the following technical domains: GenAI, AI/ML, Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development in a distributed systems environment.
Experience as a technical lead, internally or externally in a customer facing role.
- Proficiency in professional oral and written communication, with a record of presenting to audiences containing one or more decision-makers.
- Master's Degree or PhD in Engineering or a related STEM field.
- Proven experience working with large enterprise customers.
- Background in a 24x7 operational services or support environment.
- Track record in influencing management in technical, operational and strategic decisions.
- Hands-on experience with AWS services and/or other cloud offerings.
Posted: May 9, 2024 (Updated about 1 hour ago)
Posted: March 25, 2024 (Updated about 1 hour ago)
Posted: May 20, 2024 (Updated about 2 hours ago)
Posted: May 3, 2024 (Updated about 8 hours ago)
Posted: May 27, 2024 (Updated about 10 hours ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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