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Technical Account Manager
hace 3 meses
Madrid
Madrid, Community of Madrid, ES
Main duties and responsibilitiesDeliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional ServicesInterface with internal and external project managers and stakeholders to ensure smooth implementation of TFS servicesSupport definition, implementation and governance of an efficient Partner Integration project implementation processSupport the Commercial Organization and Partner Manager team with technical and process consultancyEnsure that the implemented Issuing Solutions are anchored correctly in the permanent GB organization (especially I&O)IT Management of assignedMerchants/Vendors portfolio.
Participate, as part of project activities, in related Field Services activities, including availability to supportOn Call Duty Service, as per team calendar shifts ( out of business hours and weekends).
Main KPI'sIntegration coverage% of projects completed in time% of projects delivered on budgetStick to Partner Integration Project Management ProcessBusiness targets, as part of the predefined drivers.
Relates and cooperates mainly withLine managerAll Partner Integration teamProduct TFSCommercial ManagersTechnologyBackground and EducationUniversity graduate2+ years of experience in managing multinational projects with external stakeholdersIT educational backgroundExperience in working with virtual and distributed teamsEnglish language - fluent is a must.
Any other nice to have.Specific skills and knowledgeIndependent and self-motivated personalitySolid understanding of Point-of-sale related technology and transactional systemsExperience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred.
Good understanding of OOP concepts and principles and.NET and Java programming language skillsAccuracy, ability to analyse situations fast and to identify the correct measuresStructured and flexible at the same time in managing difficult and challenging situationsCommitment and dedication to workPerseverance in reaching goalsAbility to communicate with external partners in an efficient and structured wayGood knowledge of project management processes and toolsExcellent communication and team skills, ability to present ideas clearly and conciselyExcellent organizational, decision making and problem solving skillsKnowledge of Agile framework (Scrum, Kanban).
Delivering complex projects involving cross functional and geographically dispersed teamsAvailable to travel, (occasional) to attend meetings, training, presentations, etc. We offerWork in fast growing international Technology companyDevelopment and potential to grow, with possibility to future management position role.Multi-cultural environmentInspiring colleagues from many different countriesSalary package + Benefits (bonus plan, Tickets restaurant, Participation in the company Agile Working Model (AWM) as per country policy.
(include Homeworking and other facilities).SummaryLocation:
Spain - Madrid HQ; Spain - Barcelona OfficeType: Full time
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