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After Sales Manager
hace 2 semanas
- After Sales
team organisation. - Ensure that the processes runs
smoothly, effectively and efficiently
- Be responsible for
coordinating the internal team to meet the increasing and very demanding customer and user requirements.
Be trained and transfer technical education to our external after sales network
- Maintain an adequate
external service partners network according to the brand. - Covering all the Spain territory remotely.
- Service partners contracts
cost controlling and audit. - Followup main
department KPI's and warranty costs versus budget. - Organisation and implementation of regular
technical courses to service partners network and internal team. - Ensure continuous
knowhow transfer (technical updates) to service partners and internal team. - Provision of standards instructions, technical handbooks to repair our products (taps, hoods and appliances)
- Ensure
spare parts availability following local legal requirements. - Spare Parts
backorder management, followup and actions if needed. - Ensure active hotline technical support to service partners.
The selected person must meet the following requirements:
- Electric/Electronics Engineering Degree or similar.
- At least 3 years as service technician or professional experience in the technical environment of manufacturer or importer (domestic appliances preferred.
- Results oriented.
- Strong problemsolving skills and analytic capabilities
- Excellent verbal and written communication skills.
- Capability in building teamwork relationship
- Energetic, organised and businessdriven approach
- Good rolebased leadership and decision making
- Professional Spanish and English level.
- Office Package proven experience.
Career opportunities and work stability.#LI-DNP
International company leader in household appliances is looking for an After Sales Manager for Vallès Occidental.
After Sales Manager - Vallès Occidental
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