After Sales Manager

hace 2 semanas


Barcelona, Barcelona, España Page Personnel España A tiempo completo
Reporting to Operations Manager the main duties will be:

  • After Sales
    team organisation.
  • Ensure that the processes runs
    smoothly, effectively and efficiently
:

  • Be responsible for
    coordinating the internal team to meet the increasing and very demanding customer and user requirements.
-
Be trained and transfer technical education to our external after sales network

  • Maintain an adequate
    external service partners network according to the brand.
  • Covering all the Spain territory remotely.
  • Service partners contracts
    cost controlling and audit.
  • Followup main
    department KPI's and warranty costs versus budget.
  • Organisation and implementation of regular
    technical courses to service partners network and internal team.
  • Ensure continuous
    knowhow transfer (technical updates) to service partners and internal team.
  • Provision of standards instructions, technical handbooks to repair our products (taps, hoods and appliances)
  • Ensure
    spare parts availability following local legal requirements.
  • Spare Parts
    backorder management, followup and actions if needed.
  • Ensure active hotline technical support to service partners.
Leading international company in domestic appliances|After Sales Manager - Vallès Occidental

The selected person must meet the following requirements:

  • Electric/Electronics Engineering Degree or similar.
  • At least 3 years as service technician or professional experience in the technical environment of manufacturer or importer (domestic appliances preferred.
  • Results oriented.
  • Strong problemsolving skills and analytic capabilities
  • Excellent verbal and written communication skills.
  • Capability in building teamwork relationship
  • Energetic, organised and businessdriven approach
  • Good rolebased leadership and decision making
  • Professional Spanish and English level.
  • Office Package proven experience.
International company leader in household appliances is looking for an After Sales Manager for Vallès Occidental.

Career opportunities and work stability.#LI-DNP

International company leader in household appliances is looking for an After Sales Manager for Vallès Occidental.

After Sales Manager - Vallès Occidental
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