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Resort Team Leader
hace 3 meses
- 40 (MyJet2HR)
Salary
- Excellent
Country
- SPAIN
What you will be doing...
We have fantastic opportunities to join our
Jet2holidays Management Team as a
Resort Team Leader for
Summer 2023.
Our Resort Team Leaders are
present for both our Resort Customer Helpers and customers during their holidays to
Take Responsibility of any serious problems they may face.
What will you do in the role?
Reporting to the Destination Manager, you will
Work As One Team with internal & external stakeholders to deliver VIP Industry Leading Customer Service.
- **Take Responsibility** of your Resort Customer Helper team and product quality in resort
- Work closely with our Resource and Planning team in the UK to create the weekly roster for your Resort Customer Helpers to maximise
Jet2holidays presence in our hotels at the optimum time - Hold monthly
coaching, development and
training sessions with your team of Resort Customer Helpers - Analyse team performance, customer satisfaction results and manage any customer escalations using our inhouse
digital systems - Effectively motivate your team and address any performance issues before they escalate
What are the key skills / experience you'll already have?
- Previous Team Leader or
Supervisory experience, ideally gained within the travel industry - A genuine
passion to
inspire and
motivate your team to exceed results - An excellent understanding of VIP customer service and the skill to impart this on to your team
- The confidence to handle a variety of customer facing situations and make considered decisions at managerial level in tight timeframes
- The ability to positively address any performance issues within your team, in line with company policies and procedures
What can we offer you?
We have been recognised as one of the
Top 50 Best Places to Work in the UK on
Glassdoor and offer our valued colleagues a range of benefits including:
Fully paid training, uniform & IT equipment
- Local employment contract
- Competitive salary, with annual pay review
- Monthly Car Allowance
- Monthly 11 meetings with the Destination Manager
- 44 days holiday entitlement per annum (including Public Holidays)
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
- Recommend a Friend bonus scheme
As we employ on local employment contracts, ideally you will already hold full
right to work documents for the country where the role is based and be living in the destination or willing and able to source your
own accommodation and
required documents.
Due to the level of travel required in the role, you will already be a
driver with access to your
own vehicle which you are able to use for work purposes.
Travel expenses are reimbursed.
Please note, this role is primarily based in the north part of the island however our Resort Team Leaders are on hand to support all resorts across the island to suit operational needs
We offer an
excellent remuneration package with
fantastic opportunities
for progression in a growing business.
This is a great opportunity to be part of an exciting, forward-thinking business.
We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 10 UK bases.
Division
- Jet2holidays
Careers With Us
- Holidays Operations
Careers Dept
- Overseas roles in Destination
Careers Team
- In Resort
Business Area
- Jet2holidays
Team
- Overseas
