The Personal Shopping Manager MADRID

hace 1 semana

Madrid, Madrid, España Belmonte Group A tiempo completo

POSITION SUMMARY:

The Personal Shopping Manager is responsible for developing the Personal Shopping business

ensuring that "Private Clients" receive the most sophisticated stylism

service and client experience.

To meet success, the Personal Shopping Manager will lead the team toward excellence, build

positive relations with Luxury brands Store Managers, proactively develop and retain the

Personal Shopping clientele, ensure perfect product display in our private spaces and drive the

Virtual Personal Shopping activity, as well as identifying new business opportunities.

KEY RESPONSIBILITIES:

 Design the "Personal Shopping Client Experience" and ensure we meet excellence in

every client interaction.

 Create and take ownership of a clear plan to deliver results on time. Accountable for

sales, productivity and profit targets, giving full consideration to both short and medium

term opportunities

 Hire, train and coach the personal shoppers and assistants in delivering the upmost

Fashion experience, reaching operational excellence and developing trust based

relations with clients.

 Build close relationships with brands by visiting the stores to ensure up to date

availability of stock, brand understanding, offers and campaigns to support guests

needs and drive sales.

 Lead by example and role model in delivering an exceptional personalized service to all

guests. Setting and continuously monitoring service standards, motivating the team to

achieve them and taking proactive action to address any issues

 Plan and provide regular personal shopping and brand product training sessions

 Manage the creation and execution of Virtual Shopping media comms to engage the

customer (Whatsapp Business stories, WeChat moments, etc)

 Collaborate and build relationships with various departments, working to deliver various

guests requests

 Ensure that the department is fully compliant at all times with trading standards

legislation, health & safety legislation and security standards

 Support operational initiatives (payments, SOPs, IT)

BACKGROUND & SKILLS:

 At least 5 years' experience managing a team for a luxury retail brand

 A great communicator. Friendly and confident. Excels in building relationships with

clients, colleagues and brands

 Has a strong network and an existing "Client Book"

 Results oriented mindset

 A strong team player, but also someone who can work on their own initiative

 Ability to coach team members to drive performance and enable change as well as

supporting development

 Ability to bring ideas and share best practice with other teams

 Patient, understanding and resilient

 Possess good listening skills

 Aware of cultural sensitivities who can flex their personal style to best service the

guests

 Efficient, organised and able to plan the working day to accommodate the guests

 Ability to work well under pressure

 Good attention to detail

 Excellent verbal and written communication skills in Spanish and English



Requirements:

MANAGERIAL COMPETENCIES

Below the list of competencies required to successfully lead others:

Leading Others (Managerial competencies)

o Be Diplomatic and Neutral: Move comfortably through

complex policy- and people-

related organizational dynamics

o Be Resourceful: Allocate resources effectively and

efficiently

o Drive Results (Through People): Achieve

results even in complex circumstances

o Influence and Build Relationships: Gain

support and commitment by making

convincing arguments and by building

networks internally and externally

o Apply Effective Decision- Making: Make good,

timely decisions that allow the organisation to stay

ahead in the race for relevance

o Use Critical Thinking and Innovation: Be willing

and able to think outside the box. Generate and

implement new ideas and ways of working to

increase success

o Build, Manage and Develop Teams: Build high

performance teams to achieve organisational goals. Help

team members develop their career journeys

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