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Customer Service Agent
hace 1 semana
Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Join us. Let's care for tomorrow.Choose the company:
Allianz Seguros is the main subsidiary of the Allianz Group in Spain and one of the leading companies in the Spanish insurance sector.
It has one of the most complete and innovative product ranges on the market and is based on the concept of comprehensive security.
For this reason, the products and services offered by the company range from the personal and family to the business sphere.
Within our team at the Contact Center in Madrid we are looking to incorporate a Customer Service Agent.Your main responsibilities:
- Provide general business and Company information;
- Outbound calls and lead management;
- Pricing and production of preferential branches;
- Opening of claims and orders;
- Resolution of issues.
existing customers. Responds to customer questions, fullfills requests, and builds
rapport with customers to facilitate product sales.
- Handles standard claims types primarily on retail side.
- Serve as first contact for claims customers; taking incoming calls and recording
- Provide quality assistance and customer service in a professional and timely
- Receive and respond to the first reports of claim from surveyor or client.
- Ensure excellence in relationship with customer and enhance the customer
- Manage and prioritize work queue and multiple job responsibilities with an
- Work within a structured environment with clearly defined standard operating
- Seek solutions with partners and teams across sites to achieve common goals
- Research, follow up, and resolve all open/pending claims in a timely manner to
Requirements:
- Mandatory education level: FPII, Bachelor's degree, Master's degree and / or similar;
- Mandatory have previous experience contacting clients, especially through calls.
- 1 year or more of previous experience in Customer Service roles it's a plus.
- Mandatory native/high level of Spanish and English C1; other languages will be valued (especially German).
- Enthusiastic about customer service, with teamwork capacity, empathy, resilience and a high degree of adaptation;
- Omnichannel management and outbound sales capacity / lead management;
- Knowledge of Customer Support; problem resolution.
What do we offer:
- Permanent job.
- Competitive salary.
- Fringe benefits: meal and supplies compensation, life and accident insurance. We also offer discounts on other products from the company among others. Dare to discover a world of benefits
- Actual worklife balance policies: 26 holiday days per year, recoverable working hours, as well as, hybrid workplace model.
- Career development: Digital learning platforms, mentoring programs and training sessions give employees the opportunity for personal and professional development.
- Open and international working environment.
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