Empleos actuales relacionados con Customer Service Supervisor - Madrid, Madrid - Cigna
-
Customer Service
hace 6 días
Madrid, Madrid, España ING A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service & Efficiency Supervisor to join our COO Contact Center team at ING. As a key member of our team, you will be responsible for managing the performance and professional development of your team members, ensuring they provide exceptional customer service and meet our high standards.Key...
-
Customer Service
hace 6 días
Madrid, Madrid, España ING A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated Customer Service & Efficiency Supervisor to join our COO Contact Center team at ING. As a key member of our team, you will be responsible for managing the performance and professional development of your team members, ensuring they provide exceptional customer service and meet our high standards.Key...
-
Customer Service
hace 2 semanas
Madrid, Madrid, España ING A tiempo completoAbout INGING is a leading financial institution that aims to empower its customers to create a better future for themselves. We provide innovative and transparent banking services, leveraging technology and agile methodologies to deliver exceptional customer experiences.Our CultureWe value diversity, inclusion, and belonging, fostering a culture of...
-
Customer Service
hace 2 semanas
Madrid, Madrid, España ING A tiempo completoAbout INGING is a leading financial institution that aims to empower its customers to create a better future for themselves. We provide innovative and transparent banking services, leveraging technology and agile methodologies to deliver exceptional customer experiences.Our CultureWe value diversity, inclusion, and belonging, fostering a culture of...
-
Customer Service Representative
hace 3 días
Madrid, Madrid, España Abbott A tiempo completoAbout AbbottAbbott is a global healthcare company dedicated to improving lives through innovative products and technologies. Our mission is to help people live healthier, more fulfilling lives through the development of cutting-edge solutions in nutrition, diagnostics, medical devices, and pharmaceuticals.The RoleProvide exceptional customer service to...
-
Customer Service Representative
hace 3 días
Madrid, Madrid, España Abbott A tiempo completoAbout AbbottAbbott is a global healthcare company dedicated to improving lives through innovative products and technologies. Our mission is to help people live healthier, more fulfilling lives through the development of cutting-edge solutions in nutrition, diagnostics, medical devices, and pharmaceuticals.The RoleProvide exceptional customer service to...
-
Room Service Supervisor
hace 5 días
Madrid, Madrid, España Accorhotel A tiempo completoJob Title: Room Service SupervisorJob Summary:We are seeking a highly skilled Room Service Supervisor to join our pre-opening team at SLS Barcelona. As a key member of our In-Room Dining team, you will be responsible for ensuring the highest level of service and guest satisfaction.Key Responsibilities:Supervise the operations of In-Room Dining services,...
-
Room Service Supervisor
hace 5 días
Madrid, Madrid, España Accorhotel A tiempo completoJob Title: Room Service SupervisorJob Summary:We are seeking a highly skilled Room Service Supervisor to join our pre-opening team at SLS Barcelona. As a key member of our In-Room Dining team, you will be responsible for ensuring the highest level of service and guest satisfaction.Key Responsibilities:Supervise the operations of In-Room Dining services,...
-
Customer Service Manager
hace 1 semana
Madrid, Madrid, España Reconocida empresa A tiempo completo{"title": "Customer Service Manager", "description": "Customer Service ManagerAt Reconocida empresa, we're looking for a Customer Service Manager to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences across multiple channels.Key Responsibilities:Develop and implement customer...
-
Customer Service Manager
hace 1 semana
Madrid, Madrid, España Reconocida empresa A tiempo completo{"title": "Customer Service Manager", "description": "Customer Service ManagerAt Reconocida empresa, we're looking for a Customer Service Manager to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional customer experiences across multiple channels.Key Responsibilities:Develop and implement customer...
-
Customer Service Director
hace 3 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoAbout the RoleWe are seeking a highly motivated and experienced Customer Care Manager to lead our customer service department at Galaxyfinx. As a key member of our team, you will be responsible for providing outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting...
-
Customer Service Director
hace 2 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completo**Job Summary**Galaxyfinx is seeking a highly motivated and experienced Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for providing outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer...
-
Customer Service Director
hace 2 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completo**Job Summary**Galaxyfinx is seeking a highly motivated and experienced Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for providing outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer...
-
Customer Service Director
hace 2 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoAbout GalaxyfinxGalaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products and services. We are seeking a highly motivated and experienced Customer Care Manager to lead our customer service department.Job SummaryThe Customer Care Manager will be responsible for providing outstanding customer...
-
Customer Service Director
hace 2 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoAbout GalaxyfinxGalaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products and services. We are seeking a highly motivated and experienced Customer Care Manager to lead our customer service department.Job SummaryThe Customer Care Manager will be responsible for providing outstanding customer...
-
Customer Service Director
hace 5 días
Madrid, Madrid, España Galaxyfinx A tiempo completoCustomer Care ManagerGalaxyfinx is seeking a seasoned Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.Key Responsibilities:Supervise day-to-day operations in the customer service department, ensuring seamless...
-
Customer Service Director
hace 5 días
Madrid, Madrid, España Galaxyfinx A tiempo completoCustomer Care ManagerGalaxyfinx is seeking a seasoned Customer Care Manager to lead our customer service department. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.Key Responsibilities:Supervise day-to-day operations in the customer service department, ensuring seamless...
-
Customer Service Director
hace 2 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoGalaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products & services.We are seeking a motivated and experienced Customer Care Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service...
-
Customer Service Director
hace 2 semanas
Madrid, Madrid, España Galaxyfinx A tiempo completoGalaxyfinx is a digital bank that aims to deliver simplicity, technological advancement, and superior customer products & services.We are seeking a motivated and experienced Customer Care Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service...
-
Customer Service Representative
hace 6 días
Madrid, Madrid, España Recruitas A tiempo completoCustomer Service Representative OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our international call centre, you will be responsible for providing exceptional service to our customers via various communication channels.Key ResponsibilitiesRespond to...
Customer Service Supervisor
hace 3 meses
DESCRIPCIÓN DEL PUESTO
Customer Service Supervisor
IDENTIFICACIÓN
Título de puesto:
Customer Service Supervisor
Entidad:
Cigna España
Ubicación:
Customer Service & Telesales Cigna España
OBJETIVOS
Se encargará de gestionar a su equipo directo de operadores de Servicio al Cliente proporcionando apoyo diario con sus dudas, consultas, seguimiento de sus casos y control de sus indicadores de rendimiento y calidad.
FUNCIONES PRINCIPALES Y RESPONSABILIDADES
- Seguimiento y control de KPI's de las personas de su equipo y del área
- Motivar a las personas a su cargo para la consecución de sus objetivos individuales y del área
- Fomentar el trabajo en equipo así como un entorno positivo, abierto y agradable
- Ofrecer el feedback al agente y el coaching asociado a corregir sus fallos
- Atender dudas sobre políticas, procedimientos, uso de herramientas
- Asistir a los agentes ante interlocuciones difíciles
- Ayudarles a tomar decisiones y resolver problemas
- Gestión y control de ausencias y bajas de su equipo
- Detectar y promover iniciativas de mejoras
- Apoyo a la coordinación de la operativa diaria
- Organización y planificación de prioridades del equipo.
- Contribuir a la consecución de objetivos globales del Departamento.,
- Promover la filosofía Customer Centricity de Cigna
CONTACTOS PRINCIPALES
Resto de supervisores del servicio.
Customer Service & Telesales Manager
Equipo de Calidad y Formación del Contact Center
Equipo de Voz del Cliente de Cigna España
Customer Service Representatives
FORMACION Y EXPERIENCIA
Amplios conocimientos en la gestión operativa de Cigna.
Interés en la gestión y el desarrollo profesional de las personas
Se valorará muy positivamente Inglés Alto
Experiência en Atención al Cliente en Cigna España: Más de 2 años a fecha de esta comunicación.
CAPACIDADES
Proactividad
Gestión de personas
Capacidad de resolución
Empatía e inteligencia emocional.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
