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Revenue Operations

hace 3 meses

Barcelona, Barcelona, España ORBIDI A tiempo completo

Sobre nosotros:


En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado.

Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. Únete a nuestra misión de ayudar a las empresas a impulsar el éxito

El rol:


Como Revenue Operations, tu rol consistirá en liderar las operaciones de las áreas directamente vinculadas a la facturación de ORBIDI, poniendo especial foco en el área y equipo de Atención al Cliente.

Con el objetivo de contribuir a construir relaciones, implementando nuevos programas que aumentarán la fidelidad del cliente y el potencial de ingresos del negocio y minimizar las tasas de abandono.


En tu día a día, trabajarás directamente con los clientes para ayudarlos a resolver sus inquietudes y garantizar su satisfacción.

También estarás en estrecha colaboración con otros miembros del equipo para garantizar que las preguntas e inquietudes de los clientes se aborden de manera oportuna.




¿Cuál será tu misión?

  • Contratar, capacitar y desarrollar el equipo de Customer Success, participando en los procesos de selección, así como liderar y asesorar al equipo, establecer la estrategia y priorizar objetivos y resultados clave.
  • Establecer los procedimientos del equipo de Customer Success para adaptarlo a las nuevas tendencias y metodologías de trabajo.
  • Identificar, recomendar e implementar nuevos procesos, tecnologías y sistemas para mejorar y agilizar los procesos organizacionales y el uso de recursos y materiales del Departamento Customer Success.
  • Desarrollar y gestionar la cartera de clientes.
  • Establecer buenas relaciones con los clientes que contribuyan a objetivos claros de retención.
  • Analizar los datos de los clientes para mejorar la experiência de cliente.
  • Marcar hitos de futuro para que los clientes y equipo trabajen en la misma dirección gestionando el backlog de evolutivos y otras necesidades.
  • Upsell y crossell de servicios y productos con los que trabajamos.
  • Realizar el onboarding de nuevos clientes y ayudar a mejorarlo.
  • Revisar las quejas y preocupaciones de los clientes y buscar mejorar la experiência del cliente.
  • Colaborar con el equipo de marketing para la creación de material que pueda ser de interés para nuestros clientes.
  • Coordinar y colaborar con diferentes departamentos de ORBIDI (Operaciones, Ventas, IT etc.) para mejorar la satisfacción del cliente y mejorar nuestra propuesta de valor.

Este rol puede interesarte si tienes:

  • Experiência progresiva demostrada en un rol similar
  • Experiência demostrada en entornos B2B y/o B2C sirviendo a Micro-PYMES y/o clientes finales.
  • Experiência utilizando herramientas de CRM como Hubspot o Salesforce
  • Experiência en la creación y gestión de grandes equipos de Customer Success en un entorno dinámico y acelerado
  • Experiência en ecosistemas tecnológicos.
  • Un fuerte defensor del cliente con la capacidad y la voluntad de interactuar directamente con los clientes.
  • Capacidad para comunicarse bien con personas, equipos, socios y eventos a nível de la industria.
  • Experiência en desarrollo y orientación de grandes talentos, y creación y motivación de equipos de alto rendimiento.
  • Las habilidades para ser un tomador de decisiones, con voluntad de experimentar e interactuar con los diferentes equipos en la empresa.
  • Colaborador eficaz y productivo para impulsar iniciativas multifuncionales.
  • Empatía, humildad y capacidad de escucha.