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Premier Account Executive

hace 3 meses

Moraleja, Cáceres, España U.S. Bank National Association A tiempo completo
At U.S. Bank, we're on a journey to do our best.

Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that's what we call the courage to thrive.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.

A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S.

Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need.

From transaction processing to customer service, to driving innovation and launching new products, we're building a range of tailored payment solutions powered by the latest technology.

As part of our team, you can explore what motivates and energizes your career goals:
partnering with our customers, our communities, and each other.

The Customer Resolution Specialist handles highly sensitive customer inquiries escalated from the Customer Service Reps and other internal sources.

The primary purpose of this job is to retain the account by effectively resolving highly complex customer inquiries and problems by providing customers with account information; resolving billing disputes; correcting payment errors; performing account maintenance; taking card or other orders; acting on lost or stolen cards and researching customer problems that could not be resolved during an initial contact.

Basic Qualifications

  • High school diploma or equivalent
  • Six months to one year of experience in a bank Customer Service Representative role
Preferred Skills/Experience

  • Thorough knowledge of all assigned products and services and their terms, conditions, and benefits
  • Knowledge of U.S. Bank systems and procedures
  • Ability to deliver high quality customer service
  • Strong verbal and written communication skills
  • Possesses judgment in order to recognize and initiate exceptions to policy
  • Strong problemsolving and negotiation skills, as well as the ability to handle difficult customer calls
  • Proficient computer navigation skills using a variety of software packages
  • Strong time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.