Italian Speaking Customer Representative

hace 2 semanas


Barcelona, Barcelona, España Webhelp A tiempo completo
Customer Representative

Main tasks:

  • Log call details onto call management systems and provide response and resolution within SLA
  • Escalate potential service issues initially with Mentor
  • To follow all the processes and procedures of the project
  • Ensure contractual SLA is maintained
  • Provide cover for other Agents in their absence, either within the same team or across teams
  • Liaise with Supervisors/ Mentors on specific projects where requested
  • To understand and comply with administrative duties including holiday, sickness and overtime
  • To attend regular Team Meetings
  • To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
  • Hours and Benefits:
  • Shift: 39 hours/week (rotative) from Monday to Saturday 09:00 20:00
  • Salary: 18,500 Euros gross/year + up to 2,000 Euros gross/year Bonus
  • Permanent contract
  • Ongoing training
  • Diverse growth opportunities
  • Start date: Immediate
  • Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

  • You are native level speaker in Italian
  • You are fluent in English
  • Good disposition to work in a customer service environment
  • Customer care skills ability to listen to and understand the customers' need
  • Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
  • The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ ITALY

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