Clienteling & Events Assistant

hace 1 semana


Madrid, Madrid, España Louis Vuitton A tiempo completo

POSTE


We are currently looking for a Clienteling and Events Assistant, for our Client Development team based in Madrid HO, and giving support to the retail network of the Mediterranean Region (Spain, Portugal, Morocco, Greece, Israel & Turkey).


DUTIES & RESPONSIBILITIES

STORES SUPPORT
Client Analytics and Insights (CRM)

  • Implementation of tools and actions required regarding Client Development,
  • Perform database reporting and analysis to support the store clienteling objectives. Extract strategic insights to support a multichannel marketing campaign including personalized client communications and actions,
  • Run Monthly analysis linked to Client Development & analysis on specific product launches and store projects, analyze trend, understand purchasing patterns and report on key performance indicators,
  • Build reporting to understand performance vs. our objectives at the regional, store and client advisor level,
  • Perform different analyses leveraging our CRM database to identify new opportunities to develop clients,
  • Customer database update,
  • Followup of Birthday lists with the stores to anticipate the organization of invites & gifts orders for clients,
  • Support the Client Development Director in the delivery of strategy, programs and messages.
In store animation

  • Followup of events happening in stores, and related orders,
  • In SAP, creation and management of purchase orders: restaurant invites, food & beverages, gifts.
EVENTS/STORES OPENINGS

  • Preparation & support on international events, exceptional events and Client experiences,
  • Coordination of the events: staff, orders, organization, relation with suppliers, clients invites,
  • Followup: help with the preparation of everyday reports on the event to be sent to Paris HQ,
  • Seasonal stores openings: animation & coordination.

PROFIL

EXPECTED ATTITUDES & SKILLS

  • Be a selfstarter and autonomous in terms of Agenda and priorities,
  • Highly organized and rigorous, while working on multiple tasks simultaneously
  • A proven ability to deliver results,
  • Trust and integrity,
  • Excellent analytical and synthesis skills,
  • MS Office proficiency (particularly Power Point & Excel),
  • Ability to work in a fast pace environment, agility to adapt to changes,
  • Strong communication skills and easily connects with others,
  • Highly motivated & strong personal interest for luxury & consumer goods environment,
  • Strong translation skills,
  • Fluent English & Spanish is mandatory, French is a plus.


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