Sr Customer Success Manager Iberia

hace 2 semanas


Barcelona, Barcelona, España Autodesk A tiempo completo
Job Requisition ID #

  • 23WD67645
Position Overview


Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and the overall experience and success of our customers? If this sounds like you, we are looking for Customer Success Managers in our Barcelona office to help Autodesk's customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption.

This is an exciting opportunity to unequivocally influence our customers, and Autodesk's, success.

How can you contribute to our team and our organization? Real Customer Success comes from the heart. The foundation of our culture is Customer First


Acting as the single point of contact for Autodesk and key customer stakeholders within EBA accounts, the CSM drives post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions.

The CSM utilizes a combination of industry and business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace.

If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with - Let's talk

Responsibilities:

  • Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe
  • Establishes measurable criteria for success and assists in building organizational alignment
  • Ability to develop, maintains and execute a Customer Success Plan for a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
  • Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise
  • Collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed
  • Creates and coordinates account documentation including reports, proposals, business assessments and recommendations
  • Develops close relationships with key management sponsors within a select group of named accounts (from key users to CIO)
  • Accountable and owning any postsale account management engagements and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG)
Minimum Requirements

  • Minimum 3+ years working in customerfacing organizations
  • Strong empathy for customers AND passion for revenue and growth
  • You want to help and serve our customers: They win, so you win
  • You're driven: No one needs to push you to excel; it's just who you are
  • Eager to learn, adapt and own your work; you seek out help and put it into good use
  • Ability to manage influence through persuasion, negotiation, and consensusbuilding
  • Background of postsales/customer success and sales experience preferred
  • Program Manager or consultative experience highly welcomed
  • Deep understanding of value drivers in recurring revenue business models
  • Strong financial acumen including analytical forecasting and processoriented mindset
  • Enthusiastic and creative leader with the ability to inspire others and being a team player
  • Excellent communication and presentation skills
  • Relevant Bachelor/Master degree
  • Spanish plus high level of English
  • French and Portuguese are a plus, but not mandatory


At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.

Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

With Autodesk software, you have the power to Make Anything.

The future of making is here, bringing with it radical changes in the way things are designed, made, and used.


It's disrupting every industry:
architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly expl
  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Kantox Limited A tiempo completo

    We are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Kantox A tiempo completo

    We are looking for 2 Customer Success Managers who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.We're looking for an experienced Customer Success Manager with Experience in B2B SaaS platforms and a second profile who'd be...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Kantox A tiempo completo

    We are looking for a Customer Success Manager who will sit at the heart of Kantox, giving you an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and commercial skills in the process.You will ensure that our clients receive the highest value from us by supporting them at every stage of their lifecycle with...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Expereo A tiempo completo

    Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet,SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance. We strive to design services and solutions to meet...

  • Manager, Customer Success

    hace 2 semanas


    Barcelona, Barcelona, España Nutanix A tiempo completo

    Job SummaryNutanix is building a world-class Customer Success and Renewals organisation and we are looking for a Manager of Customer Success across Southern Europe.About the teamNutanix EMEA Customer Success team is responsible for accelerating revenue growth with our Subscription Customers. You will lead a team of representatives who will focus on driving...


  • Barcelona, Barcelona, España Mantu Group Sa A tiempo completo

    Madrid Permanent Job LittleBIG Connection is actively looking for a Customer Success Manager You will join our teams in Madrid as a Customer Success Manager to play a key role in ensuring the continued success of our rapidly growing customer base. Our Customer Success team is founded on the core tenet that customers who are successful will sustain and...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Appinio Gmbh A tiempo completo

    (Senior) Customer Success Manager - DACH (m/f/d) Barcelona Barcelona, Catalunya, ES Your mission as a (Senior) Customer Success Manager As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Mongodb A tiempo completo

    The Role:We are searching for a driven and proactive Customer Success Manager (CSM) to assist customers in maximizing the value of their MongoDB subscription and services.Individuals in this position should have a keen interest in technology and a willingness to tackle new challenges head-on. They should be adaptable and enthusiastic about innovating with...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España MongoDB A tiempo completo

    We are looking for a motivated, hardworking and hands-on Customer Success Manager (CSM) to help our customers realize and improve the value of their MongoDB subscription and services.Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges with some of our largest global customers; are adaptive and...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Walters People A tiempo completo

    Nos encontramos en búsqueda de un Customer Success Manager para una reconocida empresa enfocada al sector forwarding, trabajan sobretodo para transporte terrestre y marítimo. Dicha vacante se encuentra dentro del departamento de transporte Intra Europeo.Misión:Reportarás directamente a la directora de transporte para el sur de Europa, y al director de la...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Qlik A tiempo completo

    Customer Success Manager Barcelona Barcelona, Catalonia, ES What makes us Qlik ? Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Mongodb A tiempo completo

    The worldwide data management software market is massive (IDC forecasts it to be $136 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Mongodb A tiempo completo

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Ikigai Talent Goup A tiempo completo

    Spain, BarcelonaStart-upUp to 55kUp-Sell, Cross-SellCustomer Success Manager role for a SaaS Comapany based in UK and BarcelonaKon'nichiwaWe are currently managing a Customer Success role for a B2B & SaaS Company with HQ in London and offices in Barcelona.This is a Start-up that works with Cloud Computing software, & a leading provider of quality control...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Qualifyze GmbH A tiempo completo

    About QualifyzeFounded in September 2017, Qualifyze is the biggest 3rd party audit provider in the world. Qualifyze's success builds on a one-of-a-kind digital audit platform that connects the most important stakeholders of the pharmaceutical industry: manufacturers, suppliers and auditors. With Qualifyze, customers can solve their audit demands 100%...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Qlik A tiempo completo

    Qlik delivers the best in data, analytics, and AI technology, to help enterprises around the world drive value from their data. Our leading, AI-powered platform enables users to uncover insights that lead to better business decisions, faster. A Gartner Magic Quadrant Leader for 13 years in a row , Qlik is a values-driven organization, and following its...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Red Points A tiempo completo

    Company Description What's Red Points all about?**Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that's rightfully theirs. With 270+ professionals and offices in New York,...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España MongoDB A tiempo completo

    The worldwide data management software market is massive (IDC forecasts it to be $138 billion by At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of...

  • Customer Success Manager

    hace 2 semanas


    Barcelona, Barcelona, España Red Points A tiempo completo

    Job Description We are looking to fill our Customer Success Manager position. If you feel like this is the next step in your career, keep reading As our Customer Success Manager , you will be in constant interaction with our clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer...


  • Barcelona, Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # 24WD78216Position OverviewDo you have a customer first mindset? Are you interested in helping us build and evolve our customer success organization to improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a Manager to guide our Customer Success team to help...