Customer Success Manager

hace 7 días


Barcelona, Barcelona, España Merlin Digital Partner A tiempo completo

Somos
Merlin Digital Partner, una consultoría
líder en la captación de talento IT & digital con más de 15 años de experiência.

Hemos escalado grandes referentes del sector como
Wallapop, Glovo, Banc Sabadell o Factorial, entre otros.


Enfocados en
humanizar y agilizar los procesos de selección, nuestro objetivo es transformar empresas mediante la incorporación del mejor talento.

Nos caracterizamos por
sumergirnos a fondo en la realidad de cada uno de nuestros partners, comprendiendo sus necesidades, pero también su esencia.

Actualmente, estamos en un
Customer Success Manager para unirse al equipo de Barcelona.


Nuestro cliente, cuenta con un total de 110 empleados y se trata de una empresa española, joven y en plena expansión.

Con sede central en Barcelona, y presencia internacional.

Ofrece servicios de marketing
con su aplicación basada en inteligencia artificial, con el objetivo de maximizar los beneficios a sus clientes (pymes y autónomos), es por eso que estamos buscando un referente que ayude a construir el equipo.




¿Cuál será tu misión?


  • Gestionar parte de nuestro equipo local de Customer Success cuya principal responsabilidad es la de asesorar y acompañar a nuestros clientes durante el desarrollo de nuestras soluciones de Marketing Digital
  • Establecer procedimientos de Customer Success para adaptarlo a las nuevas tendencias de mercado.
  • Desarrollar y gestionar la cartera de clientes.
  • Establecer buenas relaciones con los clientes que contribuyan a objetivos claros de retención.
  • Analizar los datos de los clientes para mejorar la experiência de cliente.
  • Upsell y crossell de servicios y productos con los que trabajamos.
  • Realizar el onboarding de nuevos clientes y ayudar a mejorarlo.
  • Revisar las quejas y preocupaciones de los clientes y buscar mejorar la experiência del cliente.
  • Colaborar con el equipo de marketing para la creación de material que pueda ser de interés para nuestros clientes.
  • Coordinar y colaborar con diferentes departamentos de la empresa (Operaciones, tecnología, etc.) para mejorar la satisfacción del cliente y mejorar nuestra propuesta de valor.

Qué necesitamos:

  • Experiência previa en roles similares
  • Eres una persona con atención al detalle, persuasiva, motivada y eres un problem solver con don de gentes.
  • Un fuerte defensor del cliente con la capacidad y la voluntad de interactuar directamente con los clientes.
  • Capacidad para comunicarte bien con personas, equipos, socios y eventos a nível de la industria.
  • Las habilidades para ser un tomador de decisiones, con voluntad de experimentar e interactuar con los diferentes equipos en la empresa.
  • Colaborador eficaz y productivo para impulsar iniciativas multifuncionales.
  • Empatía, humildad y capacidad de escucha.

Qué Ofrecemos:

  • Paquete salarial atractivo en función de experiência (F+V)
  • Contrato indefinido.
  • Plan de carrera acorde al crecimiento de la compañía y de tu crecimiento profesional.
  • Trabajo híbrido ( 3 dias oficina / 2 home office)
  • Formar parte de un ambiente joven y dinámico con un ritmo de trabajo elevado, donde podrás crecer y desarrollarte profesionalmente.


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