User Research
hace 7 días
Customer Digital Product area is hiring a passionate User Research Lead that wants to join the product discovery and strategy definition of Telefónica main app in 4 countries. Our mission is to drive digitalization to Telefónica clients, leveraging from our customer preferred channel and proven digital platform.
As a Lead UX Researcher, you'll be responsible for leading and executing research that generates a deep understanding of users to inform product and service development. You will work closely with interdisciplinary teams, leading the design and implementation of qualitative and quantitative studies. In addition, you will be the focal point for integrating user research best practices and promoting a user-centric culture within the organization.
Responsibilities:
Plan, coordinate, and execute high-impact user research that addresses key user needs and challenges. Lead the development and implementation of research strategies, suggesting appropriate approaches and methodologies to gain valuable insights into users. Conduct qualitative and quantitative studies, including interviews, focus groups, user tests, workshops, surveys and data analysis. Collaborate closely with product design, development, and management teams to translate research findings into practical, user-centric solutions. Effectively communicate research findings to different audiences, including internal teams and external stakeholders. Mentor and support other user researchers within the team, fostering professional growth and skill development.Required Skills:
Demonstrated experience in leading user research in agile environments. In-depth knowledge of both qualitative and quantitative user research methods and techniques. Excellent verbal and written communication skills in Spanish and English. Strong analytical skills and ability to synthesize complex data into clear, actionable insights. Experience using tools such as UserZoom, Miro, Figma, Jira, and Confluence for research and team collaboration. Ability to work effectively in a multidisciplinary and collaborative team environment. Results-oriented and ability to manage multiple projects and priorities simultaneously. Excellent time management skills and ability to meet proposed deadlines.Soft Skills:
Empathy and ability to understand users' needs and motivations. Critical thinking and the ability to question assumptions and seek innovative solutions. Adaptability and willingness to face new challenges and learn constantly. Leadership skills and ability to influence and motivate others in a collaborative environment. Excellent teamwork and collaboration skills.Education & Experience:
Bachelor's or university degree in related areas, such as Psychology, Sociology, Design, or similar fields. Minimum 5 years of experience in user research, preferably in leadership roles. Additional certifications or trainings in user research methodologies are a plusIf you join us, we offer you...
Work in a dynamic team and be part of challenging projects that will allow you to play a leading role in the transformation of the company. An interesting package of social benefits (luncheon vouchers, health, life and accident insurance, pension plan, flexible compensation plan...). A flexible working environment with hybrid models of face-to-face and telecommuting. Access to a wide range of continuous learning opportunities for you to grow with us. Participate in volunteering programmes, social actions, international mobility, off-site...#UnidadesGlobales#CDO
If you join Telefónica
You join almost 100 years of history, a team of 106 nationalities present in more than 35 countries. You join a team that works to connect people wherever they are, without borders. A team that is leading the digital revolution with the enthusiasm of the first day in all our businesses, creating the best digital ecosystem for our clients: Network, IoT, Cloud, Cybersecurity, Innovation, etc. At Telefónica you have everything you need to create the best version of yourself. We need people like you to join this great challenge, who want to create the Telefónica of tomorrow.
At Telefónica we are committed to new ways of working and we are leaders in the implementation of Digital Disconnection under the "Disconnect to Reconnect" principle.
You join a company whose activity is governed by its code of ethics, Our Responsible Business Principles. We are looking for people who identify with them, who help us make decisions based on integrity, commitment and transparency and who are committed to ethical management, promoting fairer and more sustainable social and environmental development.
#WeAreInclusive
We strongly believe diverse and inclusive teams become more innovative and they achieve improved results. Telefonica aims to promote and guarantee a place for everyone, just the way we are: gender, age range, sexual orientation and/or identity, culture, creed, disability or any other personal condition.
-
User Research
hace 7 días
Madrid, Madrid, España Telefonica S.A. A tiempo completoCustomer Digital Product area is looking for a dedicated User Research Lead to be part of the team responsible for shaping the strategy of Telefónica's main app across 4 countries. The goal is to drive digital transformation for Telefónica's customers by utilizing their preferred channels and established digital platform. As a Lead UX Researcher, your...
-
Qualitative User Researcher
hace 7 días
Madrid, Madrid, España Cabify A tiempo completoDo you want to change the world? At Cabify, that's what we're doing. We aim to make cities better places to live by improving mobility for the people living in them, connecting riders to drivers at the touch of a button. Maybe one day cities will be places where nobody needs a private car. But we've still got a long way to joining us?We are seriously...
-
User Interface Designer
hace 7 días
Madrid, Madrid, España Navozyme Pte Ltd A tiempo completoCollaborate with a cross-functional team to address all aspects of product design.Employ creative problem-solving techniques, combining design and business thinking to deliver innovative, reliable, and well-considered solutions from concept to launch.Develop interactive design concepts using cutting-edge prototyping and design tools, based on business...
-
User Experience Designer
hace 1 mes
Madrid, Madrid, España Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for User Experience Designers to join our Design Studio This Studio focuses on bringing quality, design,...
-
User Experience Designer
hace 3 semanas
Madrid, Madrid, España Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for User Experience Designers to join our Design Studio This Studio focuses on bringing quality, design,...
-
User Experience Designer
hace 7 días
Madrid, Madrid, España Globant A tiempo completoWe are a digitally native technology services company where innovation, design and engineering meet scale. We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.Right now, we are looking for User Experience Designers to join our Design Studio This Studio focuses on bringing quality, design,...
-
Research Lead
hace 7 días
Madrid, Madrid, España SGS A tiempo completoCompany DescriptionWe are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.Job Description:We are...
-
User Experience Designer
hace 7 días
Madrid, Madrid, España Deutsche Telekom A tiempo completoWho we areDeutsche Telekom is one of the world's leading integrated telecommunications companies.Leading in customer experience, in technology and in business productivity. With these aspirations, Deutsche Telekom is targeting further growth. We are more than just an infrastructure company. We are a trusted companion in an increasingly complex digital world...
-
User Growth Analyst
hace 7 días
Madrid, Madrid, España Teleperformance Spain A tiempo completoWe are looking for a User Growth Analyst to join and assist our team with the analysis and performance of the different projects in place. The scope of this role is very broad as our projects impact many areas of the company. This role is to support the members of the team delivering user engagement projects. This role is suited for someone that has recently...
-
User Growth Analyst
hace 7 días
Madrid, Madrid, España Jr Spain A tiempo completocol-wideJob Description:We are looking for a User Growth Analyst to join and assist our team with the analysis and performance of the different projects in place. The scope of this role is very broad as our projects impact many areas of the company. This role is to support the members of the team delivering user engagement projects. This role is suited for...
-
Graduate Research Intern
hace 7 días
Madrid, Madrid, España INTEL A tiempo completoAI Safety research intern is responsible for performing research, develop, implement and test new AI Safety methods (detection and mitigation), using cyber safety methods and tools on workloads in research and/or production environments. Takes initiative in complex, multidisciplinary performance research projects. The researcher duty extends to building...
-
Madrid, Madrid, España NLP PEOPLE A tiempo completoTELEFONICA RESEARCH Telefonica Research is a leading industrial research lab based in Barcelona (Spain). The aim of the lab is to carry out disruptive research that addresses several technological areas of interest to the Telefónica Group. The Scientific Research group follows an open research model in collaboration with universities and other research...
-
Data Research Intern
hace 7 días
Madrid, Madrid, España Clarity AI A tiempo completoAt Clarity AI, we are committed to bringing social impact to markets. We are a tech company started in 2017, leveraging AI and machine learning technologies to ensure environmental, social, and governance dimensions are the focal point of decision-making within financial markets.We are now a team of more than 300 highly passionate individuals coming from all...
-
Clinical Research Associate II
hace 4 semanas
Madrid, Madrid, España Parexel A tiempo completoParexel is in the business of improving the world's health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep...
-
Clinical Research Associate Ii
hace 7 días
Madrid, Madrid, España Parexel International A tiempo completoParexel is in the business of improving the world's health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. From clinical trials to regulatory, consulting, and market access, our therapeutic, technical, and functional ability is underpinned by a deep...
-
Data Research Analyst
hace 7 días
Madrid, Madrid, España Morningstar A tiempo completoAbout the role:Our EMEA Managed Investment Data Operations team is looking for a Data Research Analyst to process our data across global markets. We are a team of data analysts who have effective relationships with other teams and are committed to deliver best quality data. As a Data Research Analyst in the Data Division, you will work closely with the...
-
Senior UX Designer
hace 7 días
Madrid Centro, Madrid, España new tandem A tiempo completoFrom New Tandem we are hiring a Senior User Experience for a technological multinational company located in Madrid to join the Marketing Cloud team and provide immediate impact to user acquisition, retention, and engagement strategies.Duties: Design Architecture and Specifications: Develop comprehensive design plans and specifications to enhance our...
-
Senior Data Research Analyst
hace 7 días
Madrid, Madrid, España Morningstar A tiempo completoSenior Data Research Analyst page is loaded Senior Data Research Analyst Apply locations Madrid time type Full time posted on Posted 3 Days Ago job requisition id REQ Role Our EMEA Data Team is looking for an Associate Data Research Analyst to process our data across global markets. We are a team of data analysts who have effective relationships with other...
-
Marketing Consultant
hace 7 días
Madrid, Madrid, España Ibm Qatar A tiempo completoIntroductionAs a talented CRO Marketing Consultant at IBM Spain you will help our clients to maximise their conversions by analyzing user behavoiur and using various techniques to improve the customer experience. Data driven decision making together with our colleagues in order to achieve a healthy and succesfull strategy for IBM clients.Your Role and...
-
Research and Insights Analyst
hace 7 días
Madrid, Madrid, España We Are Social A tiempo completoEn We Are Social Madrid estamos buscando unx Analista de Social Media que se una a nuestro equipo de Research & Insights. Si te apasionan los datos, pasas el día entre Excel, Brandwatch y Google Studio y quieres continuar con tu carrera profesional en un entorno dinámico, sigue leyendo, puede que esto te interesePero antes algo de contexto, ¿a qué se...