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Accommodation Operations Specialist
hace 3 meses
Join Our Team as an Accommodation Operations Specialist
As you contemplate your future, you might be asking yourself what's the next step - why not start your journey with us in Barcelona? We are seeking an experienced professional to join our Accommodation team in a temporary role to help build strong relationships with our partners. If you're ready to soar, we're ready to take you there.
About eDreams ODIGEO
Join the world's leading travel subscription platform and one of the largest ecommerce businesses in Europe. With 20 million customers in 44 markets, 5 brands, 54M members in Prime, and 162 million bookings FY23, we are a team of over 1400 employees from more than 50 different nationalities.
What You Will Do:
The Roles Key Responsibilities and Tasks
- Communication by phone and email with suppliers and distributors to be their problem solver;
- Provide a two-side service answering any request in a timely and efficient manner;
- Deliver internal support to other areas in the inventory team;
- Resolve following established policies and procedures and applying out-of-the-box thinking when anything established is not enough;
- Provide accurate feedback to help generate insight on the team to improve operational efficiency;
- Contribute to building operational documentation;
- Proactively take action on prevention tasks to contribute to enhancing the customer experience.
What You Need to Succeed: Good to have
Tourism studies or previous experience in the industry; Experience in front office or customer service positions; Native level of English - other languages will be an advantage including French and German; Excellent written and oral communication skills; Client focused and empathetic; Ability to adapt fast to continuous changes; Organized - will handle a large volume of data and many different software; Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites, and CRM); Self-motivation and teamwork are expected.
What's in it for you?
As a reward, we offer the best talent the best benefits - including a rewarding compensation package, Prime Plus membership, competitive salary and benefits package, continuous learning opportunities, personalized career paths, internal mobility, and a great focus on your wellbeing and work-life balance.
Embrace Freedom and Flexibility: At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcomes. Work hard, party hard philosophy, with a focus on having fun, connecting with colleagues, and fostering innovation. Enjoy a dynamic and healthy environment with a dress code-free policy, free fruit, coffee, and tea at our offices.
Join Our Passionate Team: If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further. Take your career to new destinations by joining us in shaping the future of travel. Follow us on LinkedIn to discover more about life at eDO.
