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Senior Operations Leader, Trust
hace 3 meses
Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players.
Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Senior Manager to support the Prime Video Trust & Safety team and lead our India Operations team.
Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
This role will lead our Madrid, Spain and San Jose, Costa Rica operation supporting multiple Trust & Safety programs: Policy, Maturity Ratings, Content Descriptors, Copyright Protection, and Kids Experience.
In addition to continuously driving and improving the execution of this core mission, the Senior Manager of Global Operations will work closely with their cross-functional counterparts in engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience.
A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.
Key job responsibilitiesResponsibilities include:
- Help define operational requirements to support business launches and managing implementation end-to-end through partnership with teams across engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.
- Establish goals and related metrics, track progress, and manage through obstacles to achieve program objectives.
- Partner with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with the business' growth in volume, complexity, and global geographic dispersion.
- Work with other Senior Leaders to develop delivery roadmaps.
- Communicate new/updated programs, policies, and processes to leaders, employees, and cross functional organizations.
- Manage, coach, and develop a strong team of Operation Managers.
Madrid, M, ESP
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience managing global/regional teams (100+ employees)
- Experience managing operations and using data/metrics to design strategies, identify and implement improvements.
- Proficiency in English
- Extensive project and change management expertise.
- Flexible to work evenings and weekends as required.
Master's degree or equivalent working experience.
Experience managing and delivering product quality or testing.
Experience defining product/program roadmaps and requirements.
Experience with digital video streaming and/or customer-facing user interfaces.
Experience with Trust & Safety in a technology company.
Experience managing global teams of 500+.
Experience with digital video compliance.
Fluent in Spanish, French, German, or Italian.
Possess excellent business judgment, able to step back and look at long term vision for the department growth. Be resourceful, able to manage ambiguity and prepared to get involved if needed.
Demonstrate a strong track record of problem solving and solid analytical skill capability to look at and find solutions for a variety of operational challenges.
Demonstrate bias for action but maintain exceptionally high standards on work.