Customer Care Specialist with German
hace 1 día
In Collaboration, We Are Hiring: German-Speaking Remote Customer Care Specialist
We’re excited to partner with a BPO that prioritizes employee satisfaction to find experienced German-speaking Customer Care Specialists who can work remotely from North Macedonia. Join a team dedicated to providing exceptional service to an e-commerce brand’s customer base, with a supportive environment and opportunities for professional growth.
Position: Customer Care Specialist (German)
Location: Remote / Work-from-Home in North Macedonia
Employment Type: Full-time, Monday to Friday (9 AM - 5 PM)
- Customer Assistance: Provide technical support and guidance to customers via voice, chat, and email.
- Customer Experience: Maintain high standards for customer satisfaction by delivering prompt and accurate assistance.
- Documentation: Record each customer interaction in a CRM system, ensuring clear and organized logs.
- Team Collaboration: Engage with team initiatives, give feedback, promote collaborative solutions, and support colleagues to improve the overall department.
- Language Skills: Proficient in German (C1 or higher) and English (B2 or higher), both verbal and written.
- Location: Reside in North Macedonia with legal eligibility for employment.
- Experience: Background in customer support or technical support, ideally with help desk or IT experience.
- Background Check: Ability to undergo and pass a background check.
- Skills: Strong problem-solving, critical thinking, and communication skills, with the ability to work independently and within a remote team.
- Adaptability: Comfortable with evolving processes and information, with a working knowledge of external systems and PC-based applications like Microsoft Office.
- Competitive Salary: Attractive remuneration based on experience, skills, and performance.
- Stable Employment: Indefinite contract.
- Supportive Work Culture: Join a creative and friendly team environment known for excellent employee reviews.
- Professional Development: Access to resources and guidance to help you grow and succeed.
If you’re fluent in German, enjoy solving customer issues, and thrive in a remote setting, we’d love to hear from you. Apply now and take the next step in your customer support career with a top-rated BPO
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