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Technical Account Manager

hace 4 semanas

España Global Blue A tiempo completo

Main duties and responsibilities

  1. Deliver Issuing Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
  2. Interface with internal and external project managers and stakeholders to ensure smooth implementation of TFS services
  3. Support definition, implementation and governance of an efficient Partner Integration project implementation process
  4. Support the Commercial Organization and Partner Manager team with technical and process consultancy
  5. Ensure that the implemented Issuing Solutions are anchored correctly in the permanent GB organization (especially I&O)
  6. IT Management of assigned Merchants/Vendors portfolio
  7. Participate, as part of project activities, in related Field Services activities, including availability to support On Call Duty Service, as per team calendar shifts (out of business hours and weekends)

Main KPI's

  1. Integration coverage % of projects completed in time
  2. % of projects delivered on budget
  3. Stick to Partner Integration Project Management Process
  4. Business targets, as part of the predefined drivers

Specific skills and knowledge

  • Independent and self-motivated personality
  • Solid understanding of Point-of-sale related technology and transactional systems
  • Experience with EFT payment standards, ISO 8583, PCI, EMV within the retail or credit card industry preferred
  • Good understanding of OOP concepts and principles and .NET and Java programming language skills
  • Accuracy, ability to analyse situations fast and to identify the correct measures
  • Structured and flexible at the same time in managing difficult and challenging situations
  • Commitment and dedication to work
  • Perseverance in reaching goals
  • Ability to communicate with external partners in an efficient and structured way
  • Good knowledge of project management processes and tools
  • Excellent communication and team skills, ability to present ideas clearly and concisely
  • Excellent organizational, decision making and problem solving skills
  • Knowledge of Agile framework (Scrum, Kanban)

We offer

  • Work in fast growing international Technology company
  • Development and potential to grow, with possibility to future management position role
  • Multi-cultural environment
  • Inspiring colleagues from many different countries
  • Salary package + Benefits (bonus plan, Tickets restaurant, Participation in the company Agile Working Model (AWM) as per country policy. (include Homeworking and other facilities)

Global Blue is a strategic technology and payments partner that empowers retailers to improve their performance and shoppers to enhance their experience. We are committed to fostering innovation that empowers retailers by improving their performance. Over the past 40 years, Global Blue has been enhancing the shopper experience through the provision of state-the-art technology. Since then, we have continued to innovate continuously. Today, we are a leading strategic technology and payments partner within the Tax Free Shopping, Payment and RetailTech ecosystems.

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