Junior Customer Lifecycle Manager for Dutch Speakers

hace 3 semanas


Madrid, España Cross Border Talents A tiempo completo

Key Responsibilities:

  • Oversee the entire customer lifecycle, from onboarding new clients to ensuring their ongoing satisfaction and engagement.
  • Build strong relationships with clients to understand their needs, provide tailored solutions, and drive customer loyalty.
  • Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.
  • Monitor customer usage and engagement metrics to identify opportunities for upselling and cross-selling.
  • Conduct regular check-ins and follow-ups to ensure customers are achieving their desired outcomes with our products.
  • Gather and analyze customer feedback to inform product improvements and service enhancements.
  • Develop and implement strategies to reduce churn and increase customer retention rates.

Requirements:

  • Native Dutch speaker with B2 level proficiency in English.
  • Proven experience in customer relationship management or account management.
  • Strong communication and interpersonal skills, with a customer-centric mindset.
  • Ability to analyze data and generate actionable insights to improve customer satisfaction.
  • Excellent problem-solving skills and a proactive approach to customer support.
  • Familiarity with CRM systems and customer engagement tools.

Benefits:

  • Competitive salary package with performance incentives.
  • Opportunities for professional development and career progression.
  • Supportive and collaborative work environment in Malaga.
  • Regular working hours with a focus on work-life balance.


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