Front Desk Manager
hace 2 semanas
What's the job? As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Rooms Division Manager. Your day-to-day * Supervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest stays. * Lead, motivate, and support the team, ensuring excellent guest service and fostering a positive service culture. * Manage and organize team schedules, ensuring optimal coverage for all shifts. * Create and manage user profiles in operating systems based on operational needs. * Coordinate and deliver group and individual trainings focused on professional development, brand standards, and personalized service. * Monitor and drive upselling, ensuring achievement of goals and revenue opportunities. * Review and analyze the weekly scorecard to identify improvement opportunities that positively impact the guest experience (Medallia, LQA). * Design, review, and implement SOPs (Standard Operating Procedures), ensuring their ongoing compliance. * Collaborate with Housekeeping, Maintenance, and F&B to ensure coordination and efficiency in the guest experience. * Manage room inventory in coordination with Revenue Management and Reservations. * Resolve incidents in collaboration with Guest Experience, with a service recovery mindset and anticipating guest needs. * Conduct regular performance evaluations and provide individual coaching to team members. * Ensure compliance with quality standards (IHG, LQA) through audits and active follow-up. * Support budget planning for the Front Desk and control operational costs. * Foster an inclusive, collaborative work environment focused on professional development. What we need from you * Bachelor's degree in hospitality or related field. * 2+ years' experience working in Front Office department as manager. * Must be fluent in local language and English, additional languages will be highly valuable. * Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service. What to expect from us * Discounted international room rates. * Room for professional growth in one of the largest hospitality companies. * Training programmes and access to IHG's training tool. * Uniform and laundry service. * Meals whilst on duty. * Private health insurance discount. * Kimpton Benefits: our platform with exclusive discounts for employees. * Cool work environment and lots of fun
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Front Desk Manager
hace 2 semanas
Barcelona, España Casa Bonay A tiempo completoDefining modern Barcelona since 2016, Casa Bonay is cherished by both visitors and locals for the quality and authenticity of its hospitality, culinary, and cultural offerings across its diverse spaces.Founded and led by local entrepreneur Inés Miró Sans with the aim of restoring glamour and injecting authenticity into the city’s tourism scene, Casa...
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Front Desk Manager
hace 2 semanas
Barcelona, Barcelona, España Kimpton Vividora Barcelona A tiempo completoWhat's the job? As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team. You'll report to the Rooms Division Manager. Your day-to-day * Supervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest stays. *...
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Front Desk Manager
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Barcelona, España Yurbban Hospitality Group A tiempo completoSobre Yurbban Hospitality Group En Yurbban no soloofrecemos alojamiento, creamos momentos que se recuerdan. Somos un grupohotelero con alma, donde la hospitalidad, la sostenibilidad y la autenticidadvan de la mano. Nos muevesorprender, hacer las cosas bien y disfrutar mientras las hacemos. Nuestra esencia WOW, CONSCIOUS,HONEST, PASSION y TEAM son mucho más...
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Front Desk Manager
hace 2 semanas
Barcelona, Barcelona, España Kimpton Vividora Barcelona A tiempo completoWhat's the job?As Front Desk Manager, you will be responsible for supervising the Front Office team, ensuring the service is on point and solving any issue reported by the team.You'll report to the Rooms Division Manager.Your day-to-daySupervise daily Front Desk operations, ensuring a smooth experience during check-ins, check-outs, and guest stays.Lead,...
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Front Desk Manager
hace 2 semanas
Barcelona, España Casa Bonay A tiempo completoDefining modern Barcelona since 2016, Casa Bonay is cherished by both visitors and locals for the quality and authenticity of its hospitality, culinary, and cultural offerings across its diverse spaces.Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.Founded and led by local entrepreneur Inés Miró...
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Front Desk Manager – Centro Boutique
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Barcelona, Barcelona, España Heltia A tiempo completoEn Heltia, buscamos incorporar un/a Front Desk Manager para uno de nuestros centros en Barcelona. Buscamos una persona organizada, proactiva y orientada al cliente, con afinidad por la tecnología y experiencia en el uso de software de gestión del sector fitness o wellness.El Front Desk Manager es una pieza clave en la experiencia del cliente y en la...
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Front Desk Manager – Centro Boutique
hace 1 día
Barcelona, Barcelona, España Heltia A tiempo completoFOUNDER & CEO en HELTIA, centros de entrenamiento y salud integralEnHeltia, buscamos incorporar un/aFront Desk Managerpara uno de nuestros centros en Barcelona.Buscamos una persona organizada, proactiva y orientada al cliente, con afinidad por la tecnología y experiencia en el uso de software de gestión del sector fitness o wellness.El Front Desk Manager...
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Front Desk Manager
hace 7 días
Barcelona, Barcelona, España Yurbban Hospitality Group A tiempo completoSobre Yurbban Hospitality GroupEn Yurbban no solo ofrecemos alojamiento, creamos momentos que se recuerdan.Somos un grupo hotelero con alma, donde la hospitalidad, la sostenibilidad y la autenticidad van de la mano.Nos mueve sorprender, hacer las cosas bien y disfrutar mientras las hacemos.Nuestra esenciaWOW, CONSCIOUS, HONEST, PASSION y TEAM son mucho más...
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Mgr-front Desk
hace 2 semanas
Barcelona, España Marriott International, Inc A tiempo completo**Job Number** 24014802 **Job Category** Rooms & Guest Services Operations **Location** W Barcelona, Placa de la Rosa dels Vents 1, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...
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Front Desk Manager
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Barcelona, España Marriott International, Inc A tiempo completo**Additional Information** DNI/NIE is required **Job Number** 24146592 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Barcelona Hotel, Pau Claris, 122, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office...
