![EVA GLOBAL](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist Italian Speaker
hace 3 semanas
- Amazing work environment.
- A young and passionate team with a great team spirit
- Clear opportunity to evolve and grow quickly in the company structure and ladder.
- A driving career with plenty of career opportunities and self-development
- An opportunity to work in a dynamic industry that impacts the development of a clean and efficient transportation system.
- Competitive salary package
- Fluent in Italian and English, another language is a plus.
- General electrical knowledge.
- Familiar with general electronics design and processor-controlled devices.
- Strong analytical analysis and problem-solving skills.
- Computer skills from a user perspective
- Understanding process flows is a plus.
- Ability to maintain your enthusiasm & drive during high pressure periods.
- Ability to work in a fast-paced startup environment, deal with fuzziness and things that constantly change.
- Strong communication and organizational skills, being able to provide step-by-step technical help, both written and verbal
- Knowledge of electrical car chargers and OCPP protocol is a plus.
- Problem investigation and debugging skills are a plus.
- Experience of working with Customer Support Teams is a plus.
- Take ownership of customer issues and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal and external teams.
- Provide prompt and accurate feedback to internal and external customers.
- Prepare accurate and timely reports.
- Document knowledge in the form of knowledge base tech notes and articles
- Support the charger fleet across multiple time zones (might involve shifts and/or weekend)
- Follow the SLA for issues with respect to the severity.
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Torremolinos, Málaga, España EVA GLOBAL A tiempo completoEVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your charging network.We are the industry's partner of choice for maximizing charger uptime and utilization. With our API-first technology platform, EVA Global offers an end-to-end charging solution, from...
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