Team Leader First Party Claims

First Party Claims Team Leader, Iberia

Madrid, Spain

Our experienced Claims professionals use their specialized expertise to handle even the most complex claims. As part of the AXA XL Iberia branch, the key Claims function mission is to proactively manage claims from notification to settlement, providing high quality customer service and reaching an effective outcome, in the most cost effective and profitable way.

As First Party Claims Team Leader you will provide oversight and direction related to coverage analysis, investigation, evaluation, reserving and resolution of First Party claims (Property/Care/Energy, Marine and Niche Specialty).

DISCOVER your opportunity

What will your essential responsibilities include?

· Monitor First Party Claims portfolio, produce and manage the relevant metrics, control department workload.

· Support claims specialists on individual files. Provide feedback and guidance to First Party claims team. This role also involves the management of Third Party Administrators with local, regional and global exposure and participation and even leadership in cross-cutting projects beyond claims.

· Partnering with key stakeholders to establish claim value and service proposition.

Assisting underwriting partners in attracting and retaining business, and improving UW products.

· Promote an OneAXA engagement model with the AXA Entities operating in Spain, share best practice

· Co-Responsible for the local governance and monitoring of local synergies and boundaries

· Training/support for local people on how best to leverage OneAXA entities

· Coordinate and support revenue synergies and One AXA client experience within the country

This position reports to the Head of Claims, Spain.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Bachelor’s degree in Law

Solid experience in claims handling (Property, Care, Marine and/or Specialties)

Previous experience in team management. Hands-on team leadership and management, demonstrating increasing responsibilities and knowledge of team motivation principles and practices. Experience managing TPAs is an asset.

Fluent English and Spanish proficiency

Significant experience working directly with brokers and insureds

Ability to develop and maintain relationships with customers, producers and brokers as well as across the AXA XL and AXA Group enterprises.

Excellent negotiation skills and communication including active listening skills, explore different alternatives and influence the other parties to reach an agreement with positive outcomes for all.

Data management skills with PowerBi and analogue tools knowledge

Proactive mindset and out of the box thinking.

Excellent problem-solving, analytical and decision-making skills combined with a strong work ethic.

Ability to respond to a changing environment with flexibility and innovation and to be a role model for collaboration throughout integration an onwards into the future.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements

Enhanced family friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability

Schedule: Full-time

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