Product Support Representative

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

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About the team

The PSR will be part of the On-Site Support Team at our main client in Spain. This Team is in charge of running and maintaining FIS software for the client. The role will involve providing application and technical support and to deliver external and internal training on a regular basis.

The PSR will have experience of supporting applications within the Client Support area and will join a team responsible for the provision, availability and operations of our production systems and processes.

What you will be doing

Provide first/second level support (both functional and technical) to client’s production issues.

Be the owner of all the client outstanding issues to provide follow-up actions and resolution schedules. Report bugs and enhancement requests for FIS products

Provide general technical assistance to clients testing / implementation tasks

Coordinate and execute clients’ requests to connect into the FIS global proprietary order routing network

Meet on a regular basis with clients to ensure their satisfaction. Provide consistent reporting and visibility to the management. Maintain client handrails (open issues, visit summary,

architecture…)

Provide training to end users and / or client IT staff

Client relationship management. Post sales servicing, build up close relationship with clients, especially traders and IT departments

Provide input to the management to continually improve overall department effectiveness and operating efficiency

What you bring

University degree with strong IT knowledge. Knowledge of the financial market is a plus

A professional with systematic problem-solving skills; eager to dig into issues for root causes and conclusive resolutions

Mature, capacity to operate under pressure

Experience with customer relationship / customer management, customer driven

Fast learner

Capable to coordinate with people in different offices and at time zone

English language skills

Hard working, looking for a new challenge, willing to operate in a demanding environment

IT knowledge (basics of):

Linux / Unix

Scripting / Perl

SQL / Oracle

Java

Excel

What we offer you

A competitive salary and benefits

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

Training across core financial and FIS solutions

The chance to work on some of the most challenging, relevant issues in financial services & technology

Great work spaces with dedicated and motivated colleagues

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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JR0265375

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