Claims Specialist

Claims Specialist (Marine)

This position reports to the Claims Team Leader.

Role Purpose

The successful candidate will be responsible for the setup, investigation, negotiation, and settlement of all assigned claims. Proactive management and the collection and analysis of information until either settlement of the claim, or until a determination is made to refer the claim to the Team Leader for advice and assistance. Administrative support is also to be provided when necessary.

Accountability

Technical claims management: responsible for conducting loss investigations on all assigned claims, by maintaining the accountability of this portfolio claims until settlement/closure is reached.

Monitor open claims. Is responsible for the service requirements of the customer on each claim ensuring that a fair and timely pay-out is achieved.

Responsible for maintaining an accurate record of relevant activities relating to the claim in out paperless system and ensuring that claims procedural and documentation standards are maintained. Provides accurate and timely claims status updates to internal and external customers.

Liaison and relationship building with internal local and global XL departments, support underwriting and sales process.

Responsible for obtaining proper authorisation if settlement value exceeds personal or file authorisation limits.

Contribute towards and foster team spirit.

Adherence to and management of expense budget.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Capabilities and qualifications

Bachelor’s degree in Law

Minimum experience 3 years in claims handling, ideally with a minimum of 2 years in Marine

Fluent English level

Significant experience working directly with brokers and insureds

Client focused

High standards of personal and professional conduct

Keen to develop and continually improve

Schedule: Full-time