Security Managed Services Engineer

hace 4 semanas

Sevilla, España NTT America Solutions, Inc. A tiempo completo

Want to be a part of our team?

The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

This role may also contribute to / support on project work as and when required.

Working at NTT

Key Roles and Responsibilities:

  • Proactively monitors the work queues

  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA

  • Updates tickets with resolution tasks performed

  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner

  • Captures all required and relevant information for immediate resolution

  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems

  • Communicates with other teams and clients for extending support

  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record

  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift

  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

  • Works with automation teams for effort optimization and automating routine tasks

  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc

  • Identifies problems and errors before they impact a client’s service

  • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting

  • Leads and manages all initial client escalation for operational issues

  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items

  • Ensures all changes are carried out with proper change approvals

  • Plans and executes approved maintenance activities

  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles

  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

  • May also contribute to / support on project work as and when required

  • May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

  • Hands on experience with Cisco ISE, Fortinet, Checkpoint and F5 as main preferred technologies.

  • Ability to communicate and work across different cultures and social groups

  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

  • Ability to maintain a positive outlook at work

  • Ability to work well in a pressurized environment

  • Ability to work hard and put in longer hours when it is necessary

  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

  • Ability to adapt to changing circumstances

  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

  • Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role

  • CCNA certification in must, CCNP in Security or PCNSE certification is good to have.

  • Fluent English is mandatory

Required Experience:

  • Moderate level years of relevant managed services experience handling Security Infrastructure

  • Moderate level knowledge in ticketing tools preferably Service Now

  • Moderate level working knowledge of ITIL processes

  • Moderate level experience working with vendors and/or 3rd parties

Skills Summary

Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), TCP/IP Networking

What will make you a good fit for the role?

Workplace type :

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success

  • Managed Services Solution Architect

    hace 2 semanas

    Sevilla, España Avanade A tiempo completo

    Position Purpose Experience - Requires individuals who have led or participate in service delivery for at least 2 years, and/or have at least 2 years of developing proposals. - At least 6 years of overall consulting delivery and sales experience. - Have knowledge of Managed Services service and delivery models, including global and distributed delivery...

  • Security Engineer

    hace 2 semanas

    Sevilla, España Admiral Europe Tech A tiempo completo

    The ideal candidate must have at least 5 years of experience in the Cyber Security field and have knowledge of standard regulations and best practices in the IT and security field (ISO27001, NIST, OWASP, CIS, GDPR, ITIL). In particular, the candidate will be responsible for the following activities: Have a very good understanding of the current cybersecurity...

  • Radiation Engineer

    hace 6 días

    Sevilla, España Alter Technology Tuv Nord Sa. A tiempo completo

    OVERVIEW: The Parts Laboratory at ALTER TECHNOLOGY covers a very wide range of activities oriented to provide confidence for the use of electronic components in space and other high reliability applications. The services offered varies from receiving inspection to complete evaluation and qualification of IC's. Integrated into the Electrical Test Laboratory,...

  • DevOps Engineer

    hace 2 días

    Sevilla, España Acurable A tiempo completo

    **What you’ll be doing** - Responsible for maintaining and improving automated and robust development environments - It’s important you have experience managing CI/CD pipelines - You will help design and implement a distributed, event-driven, scalable data platform infrastructure to manage our IoT ecosystem. - You will help us identify and leverage the...

  • QA Engineer

    hace 1 día

    Sevilla, España Sportradar AG A tiempo completo

    is a global leader in understanding and leveraging the power of sports data and digital content for its clients around the world. OptimaMGS is a brand of Sportradar's world-leading sports betting portfolio, one of the world's best betting and gaming platforms. Are you passionate about reducing tech debt and improve code quality? As part of Feeds Squad at...

  • Data Engineer

    hace 1 semana

    Sevilla, España Sdi Digital Group A tiempo completo

    Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology...

  • Field Service Engineer Malaga

    hace 5 días

    Sevilla, España Grifols Movaco SA A tiempo completo

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Cqr Engineer

    hace 1 semana

    Sevilla, España Capgemini A tiempo completo

    QualificationsJob Responsibilities Ref. code 1712865 Posted on 01 Sep 2023 Experience level Experienced Non-Manager Contract type Permanent Business unit Engineering And R And D Services When you join Capgemini, you don't just start a new job. You become part of something bigger. We bring together passionate, skilled people, a tech-driven approach...

  • Federated Learning Engineer

    hace 4 semanas

    Sevilla, España Atos A tiempo completo

    Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47...

  • Test Engineer

    hace 1 semana

    Sevilla, España Sdi Digital Group A tiempo completo

    Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their...

  • Electronics Test Engineer

    hace 6 días

    Sevilla, España Alter Technology Tuv Nord Sa. A tiempo completo

    The Parts Laboratory at ALTER TECHNOLOGY covers a wide range of activities oriented to provide confidence for the use of EEE parts in space and other high-reliability applications. The services offered vary from receiving inspection to complete evaluation and qualification of ICs. As part of the Electrical Test Laboratory, you will be responsible for EEE...

  • Rce Ml Engineer

    hace 5 días

    Sevilla, España Bristol Myers Squibb A tiempo completo

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...

  • Power System Engineer

    hace 5 días

    Sevilla, España Landis+Gyr A tiempo completo

    **Do you want to work in a sustainable industry that transforms our daily lives?** Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyse energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our...

  • IT Network Engineer

    hace 2 semanas

    Sevilla, España The Wise Seeker Services A tiempo completo

    **Buscamos un Ingeniero de Redes** para incorporarse al Equipo de Operaciones IT de cliente final Pasarás a formar parte de una empresa internacional líder en su sector y trabajarás con un gran equipo técnico con alta experiência en tecnologías avanzadas. El equipo es responsable del soporte de la infraestructura de red de la compañía. También...

  • Senior Devsecops Engineer

    hace 3 días

    Sevilla, España Admiral Europe Tech A tiempo completo

    Functions and responsabilities: Responsible for implementing and improving the Group DevSecOps pipeline; A part of Agile development teams to deliver an end-to-end automation of deployment, monitoring, and infrastructure management in a cloud environment; Build and configure delivery environments supporting CD/CI tools using an Agile delivery methodology;...

  • DevOps Engineer

    hace 6 días

    Sevilla, España newrole A tiempo completo

    Descripción Nuestro cliente es la startup B2B que acerca la economía circular a los retailers gracias a su solución integral de alquiler. Son proveedores de software y de operaciones y hacemos posible que los retailers puedan alquilar sus productos a través de sus propios canales. Entre sus valores valores se encuentran la calidad humana, el impacto...

  • Touristic Photographer- Spain And Italy

    hace 5 días

    Sevilla, España Fotoeventi Group A tiempo completo

    FotoEventi Group , a leading company in continuous expansion in the tourist photography market, is looking for candidates who want to work in hotels in Europe's most famous coast destinations! We are looking for candidates for the most beautiful job in the world! The only one that allows you to turn your passion into a profession. We are looking for...

  • Uabos Spain: Chief Maintenance Engineer/energy

    hace 6 días

    Sevilla, España KBR A tiempo completo

    **Title**: **UABOS Spain**: CHIEF MAINTENANCE ENGINEER/ENERGY MANAGER/ CONSTRUCTION MANAGER Plans purchases for standard or specialized services, basic products and/or minor construction contracts and in-housework where, design, is not required, requirements are standardized within established competitive market, and where exists price competition....

  • Future Talent

    hace 5 días

    Sevilla, España Tetra Pak A tiempo completo

    At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: We are looking for young, talented & ambitious future...

  • Machine Learning and Data Engineer

    hace 5 días

    Sevilla, España Landis+Gyr A tiempo completo

    Do you want to work in a sustainable industry that transforms our daily lives? Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyse energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our...