Technical Customer Support Advisor

hace 7 días


Barcelona, España MJP recruitment A tiempo completo

**📌 About position**. . As a Technical Customer Support Advisor, you will deliver top-tier technical assistance to our clients through phone and email. Your role will involve supporting B2B customers (merchants) by resolving issues related to their e-commerce transactions on the platform. You’ll investigate and troubleshoot payment and account concerns, ensuring strong relationships with customers through prompt follow-up.. . **✔️ Your role**. . As a Customer Service Advisor, your main duty will be to deliver exceptional support to customers by handling both technical and administrative queries via telephone, chat, and email. This will involve helping customers with the installation and setup of their terminals or online payment solutions, resolving any reported issues, and fostering strong customer relationships.. . **➡️ Your profile**. Fluent in German or Dutch. Working proficiency in English. Ideally, you bring experience from a call center environment,. Possess excellent communication and interpersonal skills,. Maintain a positive, adaptable mindset. Team-oriented with a keen interest in technology. Service-oriented and skilled at managing conflicts constructively.. . **✅ Benefits**. . Paid training. Market-based basic salary with bonus. Employee benefits such as meal cards, transport cards and private insurance. Growth opportunities. Hybrid position. **📍Location**. Barcelona, Spain

Experiencia: Se requiere
Idiomas: Alemán – Experto. Inglés – Avanzado
Jornada: Completa
Horario: 08:00 – 17:30 or 11:30 – 20:00.


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