Guest agent supervisor
hace 4 días
Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style.
Why Were Here
We believe heartfelt, human connections make peoples lives better. Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. Youre here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. Its what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
What’s the Job?
As Guest Experience Manager, you’ll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador.
You’ll report to the Front Office Manager Manager.
Your day-to-day
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
Accommodating general and unique requests.
Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
Provide information on hotel services and facilities.
Answer phones in a prompt and courteous manner.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.
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Guest agent supervisor
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Santa Ponsa, Baleares, España Kimpton Aysla Mallorca A tiempo completoAbout Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. Why Were Here We believe heartfelt, human...
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Santa Ponsa, Baleares, España Kimpton Aysla Mallorca A tiempo completoWhat's the Job? As a Guest Experience Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Reports to the Front Office Manager. Your day-to-day Welcome guests in a...
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Guest experience supervisor
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Santa Ponsa, España Kimpton Aysla Mallorca A tiempo completoAbout Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. What’s the Job? As Guest Experience...
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Guest experience supervisor
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Santa Ponsa, Baleares, España Kimpton Aysla Mallorca A tiempo completoAbout Us Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style. What's the Job? As Guest Experience Manager,...
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