Empleos actuales relacionados con Supervisor-guest Service - Tenerife Santa Cruz de Tenerife provincia - Marriott International, Inc
-
Guest Service Agent
hace 1 semana
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España The Ritz-Carlton A tiempo completoJob SummaryThis is an exciting opportunity to join our team as a Guest Service Agent at The Ritz-Carlton. In this role, you will be responsible for processing all reservation requests, changes, and cancellations in a timely and efficient manner.You will engage with guests to understand their needs and preferences, utilizing your knowledge of our property and...
-
Supervisor-guest Relations
hace 4 semanas
Tenerife, Santa Cruz de Tenerife provincia, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25029735 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure...
-
Guest Service Manager
hace 4 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Homeclub A tiempo completoThe Booking and Guest Experience Specialist role is crucial in delivering an outstanding experience for our guests. You will be responsible for turning inquiries into bookings, guiding clients through the reservation process, and managing requests and incidents during their stay.About the Role:Reservations: Turn inquiries into bookings by assisting customers...
-
Supervisor-Guest Relations
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Marriott International A tiempo completoJob Number: 25029735Job Category: Rooms & Guest Services OperationsLocation: The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687Schedule: Full TimeLocated Remotely? NPosition Type: Non-ManagementPosition SummaryRespond to any questions from guests and follow up with guests to ensure their requests have been met to their...
-
Supervisor-guest Relations
hace 4 semanas
Tenerife, Santa Cruz de Tenerife provincia, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25029735 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Répondez à toutes les questions des invités et faites un suivi avec les...
-
Supervisor-Guest Relations
hace 2 semanas
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España The Ritz-Carlton A tiempo completoPOSITION SUMMARYRespond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special...
-
Facilities Supervisor
hace 2 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Hosco A tiempo completoHosco seeks a skilled facilities supervisor to manage our housekeeping operations. The successful candidate will have a proven track record in maintaining high standards of cleanliness and customer satisfaction.Your primary responsibility will be to supervise and coordinate the activities of the housekeeping team, ensuring that all guest rooms and public...
-
High-End Guest Services Coordinator
hace 2 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España The Ritz-Carlton A tiempo completoJob DescriptionThe High-End Guest Services Coordinator is responsible for ensuring that every guest has an exceptional experience during their stay. This includes processing reservations, managing guest requests, and providing personalized service to meet their needs.You will work closely with other departments to ensure seamless execution of guest requests,...
-
Guest Service Agent
hace 1 semana
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España The Ritz-Carlton, Abama A tiempo completoKey Performance Indicators (KPIs)To measure the success of our Bell/Door Attendants, we track the following KPIs:Guest satisfaction ratingsLuggage delivery timesTransportation requests fulfilled on timeParking procedures communicated effectivelyWhy Join Our Team?Competitive salary and benefits packageOngoing training and development opportunitiesThe chance...
-
GUEST EXPERIENCE MANAGER
hace 7 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Melia Hotels International S.A.(Meliá) A tiempo completoÁrea: Guest Experience y atención al cliente "El mundo es tuyo con Meliá" Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Es saber que has...
-
Guest Service Representative
hace 4 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Robinwood Activity Centres A tiempo completoKey ResponsibilitiesWe are seeking an experienced professional to process all reservation requests, including changes and cancellations. As a Reservation Experience Specialist, you will verify room availability and rates, explaining guarantee and special rate policies to callers. You will also accommodate special requests and answer questions about property...
-
Supervisor-recreation
hace 3 semanas
Tenerife, Santa Cruz de Tenerife provincia, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25032485 **Job Category**Golf, Fitness, & Entertainment **Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Create recreational activity agendas and advertisements using publishing...
-
Guest Services Representative
hace 4 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Robinwood Activity Centres A tiempo completoAbout the RoleThe Front Desk Agent is a critical role within our organisation, responsible for delivering exceptional customer service and ensuring the smooth operation of our front desk. As a Front Desk Agent, you will be the first point of contact for guests and will be required to handle all aspects of reservation management, including processing...
-
Asstmgr-housekeeping
hace 4 semanas
Tenerife, Santa Cruz de Tenerife provincia, España Marriott International, Inc A tiempo completo**Job Number** 24046656 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that focuses on supporting the...
-
Room Service Host
hace 2 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Barceló Group A tiempo completoWant to be part of a dynamic and innovative team that's changing the face of hospitality?As a Camarero/Hotel Royal Hideaway Corales, you'll play a critical role in shaping our guest experiences and driving business success.Your main duties:Deliver exceptional guest service, anticipating and responding to their needsProcess payments accurately and efficiently...
-
Guest Experience Specialist
hace 2 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España LUX TENNIS A tiempo completoWe are seeking a highly skilled Concierge and Guest Experience Manager to join our LUX TENNIS team.Job DescriptionIn this role, you will be responsible for managing member interactions, providing exceptional concierge services, and coordinating experiences.Key Responsibilities:Manage member communications, responding promptly to inquiries and resolving...
-
Reservations and Guest Services Specialist
hace 4 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Homeclub A tiempo completoTransforming the Rental Market with HomeclubAt Homeclub, we're revolutionizing the way people live by providing a seamless booking experience and memorable stays. As a pioneer in the industry, we're committed to delivering exceptional service aligned with our values.We're not just a company; we're a community of like-minded individuals who strive for...
-
GUEST EXPERIENCE MANAGER
hace 3 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Meliá Hotels International A tiempo completo"El mundo es tuyo con Meliá"Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Es saber que has empezado uno de los viajes más apasionantes de tu vida,...
-
Food Services Supervisor
hace 1 semana
Tenerife, Santa Cruz de Tenerife provincia, España Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25038751 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain, 38687 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that...
-
Customer Service Associate
hace 4 días
Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Robinwood Activity Centres A tiempo completoRole OverviewWe are seeking a Customer Service Associate to join our team at Robinwood Activity Centres. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests and ensuring that their needs are met.Your key responsibilities will include processing all reservation requests, changes, and...

Supervisor-guest Service
hace 1 mes
**Job Number** 24042824
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Tenerife Abama, Calle Maria Zambrano 2, Tenerife, Tenerife, Spain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.