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Guest experience supervisor
hace 2 días
Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca.
A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values.
This is modern lifestyle lux – Mallorca style.What's the Job?
As Guest Experience Manager, you'll be supporting the department in all required areas, including handling VIP reservations, guiding guests and being a Kimpton ambassador.
Your day-to-day:
Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
Accommodating general and unique requests.
Analysing customer feedback and reviews to continuously improve overall rating, scores and metrics.
Provide information on hotel services and facilities.
Answer phones in a prompt and courteous manner.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
What to expect from us:
Opening experience
Competitive salary.
Discounted international room rates.
Employee recognition programmes.
Training programmes and access to IHG's training tool.
Meals whilst on duty.
Uniform and laundry service.
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