Customer Success Specialist Microsoft

hace 1 mes

Madrid, España TD SYNNEX A tiempo completo

Why Choose TD SYNNEX:

As a Fortune 500 global corporation, number 64,operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch cybersecurity solutions, empowering businesses and individuals to navigate the digital world safely and efficiently.

Job Purpose

The Cloud Systems & Services team is responsible to optimize the business processes required for these businesses. This includes offering shared services through TD SYNNEX owned Shared Service Center outsourced to service partners in EMEA. 

An important role for this Specialist will be to design and implement a scalable central operational processes and monitoring service aligned to TD SYNNEX’s platform offerings as well as applicable Cloud Vendors following. The Specialist will work closely with internal departments and others to ensure appropriate understanding, documentation, and coordination of activities are achieved as applicable. The Specialist will own and coordinate several projects, briefings and progress updates. The specialist will collaborate with TD SYNNEX's Business Unit leaders, Marketing teams and vendors, to develop the right strategies, and to prepare internal systems and processes to launch products/services/programs/campaigns across EMEA. Other project orientated duties may be assigned as needed. 

The team is also responsible to roll-out Cloud solutions to all TD SYNNEX entities in Europe (21 countries +). The team will collaborate with all of TD SYNNEX's Business Unit leaders and their key partners, to develop the right strategies, and strive to deliver best in class systems with maximum impact and synergy across Europe.

Responsibilities:

Own definition and design in central operations to support TD Cloud Business.

Provide strategic processes and operational support to help drive success across the entire Cloud portfolio, including innovative end-to-end monetization models for products, services, and solutions. Deploy services and escalate them as needed.

Ensure that Cloud central services operations, vendor operations, and business transactions follow all relevant legal and compliance rules.

Review existing processes and provide advice in specialized subject areas, for example legal guidelines, internal compliance policies, services, technical support, or others as necessary.

Maintain, manage and constantly improve central services.

Ensure that standard procedures related to Purchase to Pay and Order to Cash are in place, communicated and applied to achieve service level within the geography under his/her responsibility.

Document all process accordingly: Ensure all necessary procedures and management processes are implemented to guarantee homogeneous and up-to-standard service level within the scope of order fulfillment and vendor and customer invoicing.

Act as the business owner for operations system enablement. Liaise with Platform teams and IT to drive the definition of system requirements, functional specs and deployment of the necessary revenue and pricing processes supporting our solution offering.

Manage constant communication with countries, legal department and other stakeholders around processes.

Knowledge Skills and Experience


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

Solid understanding of eCommerce

Solid understanding of vendor dynamics within the Software distribution channel.

Strategic and analytical skills

Proven experience on project management.

Proven analytical and problem-solving abilities.

Exceptional customer service orientation.

Comfortable working in an international results driven project organisation.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Project Experience of Software Licensing, Support, or Customer Service functions definite advantage. Understanding of the IT Software / Services / SaaS industry are helpful

Experience in managing distant or virtual teams in a service desk environment preferred.

Legal and Business acumen.

Knowledge of legal requirements and controls

IT Channel experience, Pan European distributors or Software vendor are a definite advantage

Exceptional written and oral communication and presentation skills in English language, additional European languages being a plus.

What We Offer:

We provide competitive compensation with regular annual salary reviews.

Hybrid work (2 days at the office, 3 days at home).

We value continuous learning and provide a clear progression plan.

We provide comprehensive benefits including health insurance, paid leave, retirement plans, and more.

#LI-MM1

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

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