Account Manager

hace 4 semanas


Barcelona, España TravelPerk A tiempo completo

What you will do:

Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts Gain a deep understanding of your customers business and show you understand and identify with their goals as an organisation and within the wider business travel space; youll then use this information to develop solutions and education strategies for their teams Develop a deep understanding of the TravelPerk portfolio of products in order to fully understand and appreciate each stage of the customer journey Identify common problems within each account and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past Be TravelPerks biggest advocate within your clients and your clients biggest advocate within TravelPerk Youll be the first one to address any issues get support from our technical teams but also educate your clients on any new product features

What we would like:

Minimum 1 year of relevant work experience within Account Management or Customer Success roleNative or nearnative proficiency in GermanAbility to speak and write in English fluentlyExperience in the Travel industry andor SaaS productsStrong technical aptitudeCustomer focused with a passion of working with peopleExcellent analytical abilities with a fluency in ExcelSolid analytical background

On top of that you will only be the right candidate if you are:

Honest open and trustworthy: your peers and managers can trust you You are a team player dont play political games and care more about the teams success than about your own career gainsFocused and determined: You dont let yourself be distracted You can focus on accomplishing big wins and never get lost in less important ideas that are floating aroundYou seek feedback early and often and are open to both give and take constructive and direct criticismAs an Account Manager at TravelPerk you are the guardian of our relationships with our clients so we would love you to also be empathetic honest and trustworthy and to always consider the bigger picture

Our Benefits

A competitive compensation package including equity in TravelPerk; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance depending on your location; Flexible compensation plan; Unforgettable TravelPerk events; A mental health support tool for your wellbeing; Exponential growth amp; personal development opportunities

English is the official language at the office


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