Front Desk Supervisor

The Front desk Supervisor will provide the best in house guest experience to visitors, employees and brands when in our Management Offices. He /She is part of the hospitality team within the space and closely work with all the teams. He / She is responsible to look after all employees request and the daily duties and running of the Offices.

Working to and in support of the Office Manager. 

KEY RESPOSIBILITIES:

Supervision of the Front Desk area:

• Follow standards and guidelines provided for the etiquette, tone and language to be used when dealing with guests 
• Ensure all internal (staff) & external (brand) enquiries are dealt with efficiently and with a high quality of service
• Taking responsibility for the Front Desk area as first filter for OM
• Lead & supervise the Front Desk area to assure fully develops & performs .
• Delivers consistent service to guests either by telephone or in the offices.
• Create and maintain excellent business relationships with the guests at all times and go does everything possible to exceed their expectations.

Office Coordination, Admin & Support:

• Conduct & supervise the start of the day set-up and end of the day close down of Reception systems and processes.
• Gravity point & wellbeing program execution according to main Office strategy, from the weekly BAU to the seasonal treats
• Reception/Office Petty Cash
• Reporting

Other tasks:

• Team Meetings among both Office Departments
• Director’s support, e.g. Director of Hospitality & Guest Experience on an ad-hoc basis
• Communication channels with mainly HR, Operations, and Hospitality, but all the office members too - daily

• Excellent verbal, written and interpersonal communication skills (Spanish & English)
• Strong organisational skills, critical thinking skills and solution orientated.
• Likes to provide service and gets motivated by providing excellence in service.
• Demonstrates drive, resilience and flexibility when working in a dynamic and fast paced environment.
• Ability to work successfully to tight deadlines and within commercial budgets.
• Confidentiality
• Ability to remain calm and prioritise workload
• Strong detail-oriented profile