Front Desk Operations Manager

Job Description

We are seeking a highly skilled Front Desk Supervisor to join our team at Belmonte Group. The successful candidate will be responsible for providing exceptional customer service, ensuring seamless operations, and delivering high-quality results in a fast-paced environment.

Key Responsibilities:

• Provide excellent customer service to guests, employees, and brands, maintaining a professional demeanor and adhering to company standards.
• Ensure all internal and external inquiries are handled efficiently and with a high level of service quality.
• Supervise the Front Desk area, taking responsibility as the first point of contact for the Office Manager.
• Lead and supervise the Front Desk team to ensure they develop and perform to their full potential.
• Deliver consistent service to guests via telephone or in-person, exceeding expectations whenever possible.

Office Coordination and Administration:

• Conduct and supervise the start-up and close-down procedures for Reception systems and processes.
• Implement and manage the Gravity Point and Wellbeing program according to the main Office strategy, including weekly BAU and seasonal treats.
• Manage Petty Cash for Reception/Office and prepare reports as needed.

Additional Tasks:

• Coordinate team meetings among Office Departments.
• Provide support to the Director of Hospitality & Guest Experience on an ad-hoc basis.
• Establish and maintain effective communication channels with HR, Operations, and other office members, prioritizing daily interactions.

Requirements:

• Exceptional verbal, written, and interpersonal communication skills in Spanish and English.
• Strong organizational, critical thinking, and solution-oriented skills.
• Able to provide top-notch service, motivated by delivering excellence in customer experience.
• Demonstrates drive, resilience, and flexibility when working in a dynamic and fast-paced environment.
• Ability to meet tight deadlines and work within commercial budgets.
• Maintains confidentiality.
• Remains calm under pressure and prioritizes workload effectively.
• Demonstrates a strong attention to detail.

Estimated Salary: $60,000 - $80,000 per year

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