Senior Messaging Operations Analyst
hace 4 semanas
Vonage Mission
We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.
Why this role matters
The Global SMS team, which sits within the Vonage API sales organisation, is responsible for driving the revenue and margin growth of the international messaging business. The team supports one of the fastest growing CPaaS companies in the market, directly managing our OTT and wholesale customer base, whilst working closely with our Carrier and Enterprise sales teams to develop and implement regional strategy plans.
As a high-growth team delivering over 100% growth in the last two years, expansion is needed to ensure continued success. We seek to recruit an experienced messaging operations analyst to join the team. This position plays a key role in supporting Vonage’s sms growth strategy, taking ownership for optimisation of the OTT and trading business, whilst delivering analysis and market intelligence to support key business decisions.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW…
What you'll do
Quality and cost management - Routing optimisation, ensuring cost and quality delivery. Market Intelligence - Supporting our regional sales and pricing teams with market information, trends and opportunities. Alerts/Tickets - Working with internal or customers’ tickets and reacting to ad-hoc alerts by defining the problem, troubleshooting and providing solutions. Reporting - Creating and running reports for both monitoring daily KPIs and measuring long-term business growth performance. Analytics - Opportunity-hunting, traffic trending and tracking, to ensure growth and safeguard against churn. Working with large data sets to extract useful information for internal teams and/or customers. Testing - Running manual and automated quality tests when necessary Pricing - Management of trading pricing decks and building bespoke pricing plans for key partners and OTT customers. Key Account support - Troubleshooting as well as building tailored solutions for key accounts.
What will you bring
A robust results driven mindset and dynamic approach. Strong analytical skills with the ability to drive change A customer-driven focus and flexibility in a fast-paced environment. An ability to collaborate across different teams in the organization. Creativity and ideas - continuously looking at how we can improve the business. Product knowledge - in depth understanding of the SMS A2P market. Passionate about delivering excellence. Self-starting and ability to self-manage.
What is required for application
Experience in the SMS A2P market. Experience in an operational role supporting a trading/sales team. Hands on routing experience A love for data, strong reporting and forecasting skills Experience with Reporting, BI and data management tools such as Tableau, Kibana and SQL. Track record of over-achieving quota and KPIs.
What is in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
#LI-REMOTE
-
Number Services Registration Analyst
hace 1 día
Alcobendas, España Vonage A tiempo completoVonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud...
-
Managed Svcs Operations Analyst
hace 1 mes
Poligono Industrial Alcobendas, España Equinix A tiempo completoManaged Svcs Operations Analyst Job Profile Summary **Responsibilities**: Technical Support - Provides support on escalations for complex technical issues. Performs deep analysis over critical situations and provides root causes reports (on Equinix or with Vendors) - Manages capacity, monitoring and define key indicators of shared infrastructures. -...
-
Senior Finance Analyst
hace 1 mes
Alcobendas, España Emerson A tiempo completoIf you are a professional eager to work in a global environment with lots of opportunities to grow, Emerson has an appealing role for you! You will be part of the finance and accounting team and report to the Finance Director. This role is also a business partner to other areas in the organization and works closely to the Senior Management. In this role...
-
Senior Project Manager
hace 4 semanas
Alcobendas, España Open Systems International A tiempo completoOpen Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide. The...
-
Ecommerce & Sales Operations Administrative
hace 1 mes
Alcobendas, España Emerson A tiempo completo**SUMMARY OF ROLE - Support the European Sales Operations Program, with the main focus on deploying Digital and Oracle JDI to all European Sales Offices, with the objective to enable new ways to engage with customers, improve the customer experience, customer care efficiency & cycle times. - This is a business administrative role to support eCommerce and...
-
Compliance Analyst
hace 3 semanas
Alcobendas, España VASS A tiempo completoDescripción This position will be responsible for supporting and driving certain portions of the T&O SOX Audit. The role will be responsible for managing and supporting examinations (internal & external), and all stakeholders involved. The role will involve collection, review, and analysis of regulatory data and metrics, and remediation action plans....
-
Senior Marketing Manager- Healthcare
hace 4 semanas
Alcobendas, España Dexcom A tiempo completoAbout Dexcom Founded in , Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...
-
Senior Brand Manager HCP
hace 1 mes
Alcobendas, España Dexcom A tiempo completoAbout Dexcom Founded in , Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and...
-
Compliance Business Analyst
hace 1 mes
Poligono Industrial Alcobendas, España Ria A tiempo completoAs the Compliance Business Intelligence Analyst for Digital Products you play an important role in the expansion and development of Ria’s digital strategy. You will create dashboards, trendlines and predictive analysis to facilitate data-driven solutions and efficiency. Reporting to the Head of Compliance you will also manage projects related to compliance...
-
Senior Quality Assurance Engineer
hace 4 semanas
Alcobendas, España dLocal A tiempo completoWhy you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...
-
Senior Software Engineer
hace 23 horas
Alcobendas, España Sdi Digital Group A tiempo completoVonage Engineering Mission : Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we are...
-
Senior Server Engineer
hace 3 semanas
Alcobendas, España Scopely A tiempo completoDescription Scopely is looking for a Server Engineer to join a new truly unique multiplayer strategy game in either Ireland, Spain, Portugal or the UK on a hybrid/remote basis. We can support with visa sponsorship and relocation assistance. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work...
-
Senior Inhouse Consultant SAP S4 HANA SD
hace 4 semanas
Alcobendas, España BestSecret A tiempo completoAbout BestSecret Group We are a leading European members-only online destination for premium and luxury off-price fashion. Partnering with over 3,000 international brands, our tech-focused mindset and strong commitment to sustainability drives a truly unique experience for our members. With almost 100 years of experience behind us, and a major tech...
-
Senior Software Engineer
hace 4 horas
Alcobendas, España Vonage A tiempo completoVonage Engineering Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we...
-
Senior UX/UI Designer
hace 4 horas
Alcobendas, España Octopus Energy A tiempo completois the technology tentacle of the Octopus Energy Group. Kraken Technologies is a company within Octopus Energy Group who are licensing the Kraken platform and operating model to clients across the world. Current clients are both the Octopus Energy Retail businesses around the world as well as external clients such as Good Energy, Origin, EDF, &...
-
student
hace 3 días
Alcobendas, Madrid, España Lilly A tiempo completoAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Stock Exchanges And Portfolio Analyst
hace 1 semana
Alcobendas, España Allfunds Bank A tiempo completoLooking for your next challenge? Allfunds (AMS:ALLFG) is a fast-paced, dynamic, Wealthtech leader with 16 offices around the globe and our employees are the best at what they do. We have a relentless passion for quality and a drive to keep ahead of the competition. We have a strong business foundation built by experts over 20 + years, with the flexibility...
-
Finance Business Partner Global E2E Supply Chain
hace 3 semanas
Alcobendas, España Institut Straumann Ag A tiempo completoAbout Straumann Group: Headquartered in Basel, Switzerland, the Straumann Group stands at the pinnacle of dental innovation, with a reach spanning more than 100 countries worldwide. We pride ourselves on our expansive network of distribution subsidiaries and partners, showcasing global brands such as Straumann, Neodent, Medentika, DR SMILE, TeethToday, and...
-
student
hace 3 días
Alcobendas, España Lilly A tiempo completoAt Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...
-
Stock exchanges and portfolio Analyst
hace 1 mes
Alcobendas, España Allfunds A tiempo completoLocation:Madrid Alcobendas Digital Type of job vacancy:Permanent Employee No. Job vacancies:1 About us Looking for your next challenge? Allfunds (AMS:ALLFG) is a fast-paced, dynamic, Wealthtech leader with 16 offices around the globe and our employees are the best at what they do. We have a relentless passion for quality and a drive to keep ahead...