Ecommerce & Sales Operations Administrative

hace 1 mes

Alcobendas, España Emerson A tiempo completo

**SUMMARY OF ROLE
- Support the European Sales Operations Program, with the main focus on deploying Digital and Oracle JDI to all European Sales Offices, with the objective to enable new ways to engage with customers, improve the customer experience, customer care efficiency & cycle times.
- This is a business administrative role to support eCommerce and Sales Operations Team during the execution of new projects and support users for issues and process questions.

**PRINCIPLE JOB RESPONSIBILITIES**
- The main responsibilities for the role are:

- Support the development with business testing, and delivery of training material / user manuals / support procedures (incl. proofreading and comments on initial drafts) and training plan for the European Sales and Customer Care Teams
- Communicate the European Sales and Customer Care Teams about new capabilities, including instructions and/or training
- Triage issues and questions from the Business Users to the right Team and track the progress of the required support
- Report to leadership about the number of issues raised by the business each period and how fast the issues are resolved
- Support other initiatives within the Sales Operations Team whenever required

**REQUIRED QUALIFICATIONS AND EXPERIENCE**
- Required
- Ability to support multiple concurrent projects and associated required problem solving
- Ability to work in remote and virtual project teams
- Strong analytical and problem-solving skills
- Willingness to work flexible working hours according to work requirements
- Fluent in English
- Excellent communication skills
- Nice to have
- Experience in Microsoft Office and Microsoft Teams
- Knowledge of Oracle JDI

**CORE COMPETENCIES**

Customer Focus

Action Oriented

Manages Complexity

Cultivates Innovation

Communicate Effectively

**WHY EMERSON**

**Our Commitment to Our People**

**Across the globe, we are united by a singular Purpose**:_We drive innovation that makes the world healthier, safer, smarter, and more sustainable. _**

**We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.**

**Our training programs focus on end-to-end development, from onboarding through senior leadership.**

**Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. **Learn more about us**

**Our Commitment to Diversity, Equity & Inclusion**

**At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.**

**This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our **Culture & Values **and about **Diversity, Equity & Inclusion at Emerson **.**

**ABOUT EMERSON**

**Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.**

**Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.**

**Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.**

**We help customers in the world’s most essential industries solve the biggest challenges of modern life.**

**Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization**:_Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. _**

**Our Causes - **_Planet, Humanity, Champion, Inclusion and Future _**- shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.**

**Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today**

**No calls or agencies please.

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