Managed Svcs Operations Analyst

hace 1 mes


Poligono Industrial Alcobendas, España Equinix A tiempo completo

Managed Svcs Operations Analyst
Job Profile Summary

**Responsibilities**:
Technical Support
- Provides support on escalations for complex technical issues. Performs deep analysis over critical situations and provides root causes reports (on Equinix or with Vendors)
- Manages capacity, monitoring and define key indicators of shared infrastructures.
- Participates in design activities
Systems Support
- Researches and adopt new tools and systems, seeking to optimize the management of environments, adding new features and improving integration between systems and flows.

Documentation
- Approves documentation (can be technical & non-technical) (e.g., technical specifications and standards, deployment, HLDs, KBs, articles, reports and user manuals) and serves as content owner for standard operating procedures

System Configurations
- Configures systems in line with business goals
- Designs forward looking configurations by recognizing future needs aligned with the business roadmap
- Develops configuration standards

Deployment
- Live deployment of new multi-vendor solutions. Creates and modifies the documented guidelines, cheat sheets used by the Ops team, etc. Builds the process workflow for others to follow
- Engages in validation of new solutions with team Conducts training and performs RMA actions. Engages in device and customer migrations
- Performs tools deployments. Deploys new features and new architecture deployments
- Manages software and process automation and generates business system requirements. Performs automation of key functions

Internal/External Contact
- Contributes to mentoring junior team members
- Directs internal and external project team members
- Directs teams per project or initiative such as General Contractors, design teams, commissioning agents, equipment suppliers, etc.
- Expert level communication to include cross functional development and relevant technical writing
- Interactions are primarily to exchange information between departments within the organization
- Includes executive level communications in standardized templates

Process Support/ Optimization
- Responsible for creating automation scripts and frameworks to improve the efficiency of the environments. Reviews and improves workflows. Attends of CABs and other process committees.

Project Management
- Plans, coordinates and monitors the techincal activities of projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)

Data Support/ Analysis
- Validates the integrity and origin of the data to be used for reporting. Analyzes the reports and determine patterns and trends correlated to the business. Defines KPIs for the main services that guide investment decision-making

**HIRING MANAGER - PLEASE REVIEW BELOW TEXT AND CONFIRM THAT INCLUDING IT MEETS LEGAL REQUIREMENTS FOR YOUR COUNTRY**

**Qualifications**:

- 5+
- Bachelor/Master
- CCIE/JNCIE/CISSP/CISA/CISM/VCIX/NCIE/LPIC3/RHCE/MCSE



  • Poligono Industrial Alcobendas, España NATEEVO España A tiempo completo

    Descripción Descripción ¡Ampliamos nuestro equipo de NATEEVO ! Estamos en la búsqueda de un Reporting Junior Analyst para incorporarse a nuestro equipo, donde garantizamos la calidad y excelencia de la entrega de los proyectos de nuestros clientes. Somos un equipo de personas volcadas en ayudar a nuestros partners a ser mejores empresas, con la...


  • Alcobendas, España Vonage A tiempo completo

    Vonage Mission We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services. Why this...


  • Alcobendas, España Solera A tiempo completo

    **Senior Business Analyst for Sustainability **will be part of the Professional Services Division within the Solera International Operations Business Unit. The Senior Business Analyst for Sustainabilityleverages an advisory approach to deliver recommendations regarding Sustainability Environment, AI, ML and Data to Solera clients with the objective of...


  • Alcobendas, España Vonage A tiempo completo

    Vonage Carrier Services & Engineering Mission: To deliver quality end-to-end carrier services enabling the success of our SMS and Voice Operations across the company. This means delivering number and associated services for Vonage Number Inventory, API, Contact Center and other businesses, helping Vonage emerge as a leader in the $100B+ cloud...

  • Compliance Analyst

    hace 4 semanas


    Alcobendas, España VASS A tiempo completo

    Descripción This position will be responsible for supporting and driving certain portions of the T&O SOX Audit. The role will be responsible for managing and supporting examinations (internal & external), and all stakeholders involved. The role will involve collection, review, and analysis of regulatory data and metrics, and remediation action plans....

  • Business Analyst

    hace 4 semanas


    Alcobendas, España Talented International A tiempo completo

    Our client is looking for a Business Analyst to work in their HRIS team with the Oracle Cloud HCM solution. **Key Responsibilities**: - Works to define, implement, optimize, and improve new and existing business processes thru the Oracle Cloud HCM module suite. - Support the periodic release of Oracle Cloud HCM updates by Oracle by reviewing, testing, and...

  • FP&A Analyst

    hace 6 horas


    Alcobendas, España Hopper A tiempo completo

    As a FP&A Analyst, your day-to-day job will be to create and maintain management reporting in order to help our business leaders make sound business and financial decisions. You will need to have a deep understanding of our customers and business drivers, allowing you to help steer Hopper’s growth and product strategy.To succeed in this role, you need to...


  • Alcobendas, España Allfunds Bank A tiempo completo

    Looking for your next challenge? Allfunds (AMS:ALLFG) is a fast-paced, dynamic, Wealthtech leader with 16 offices around the globe and our employees are the best at what they do. We have a relentless passion for quality and a drive to keep ahead of the competition. We have a strong business foundation built by experts over 20 + years, with the flexibility...


  • Alcobendas, España Allfunds A tiempo completo

    Location:Madrid Alcobendas Digital Type of job vacancy:Permanent Employee No. Job vacancies:1 About us Looking for your next challenge? Allfunds (AMS:ALLFG) is a fast-paced, dynamic, Wealthtech leader with 16 offices around the globe and our employees are the best at what they do. We have a relentless passion for quality and a drive to keep ahead...

  • Tax Specialist

    hace 1 mes


    Alcobendas, España Expeditors A tiempo completo

    Job Description Scope of Position: To promote the success of Expeditors by directing the Company’s financial affairs, within a framework of prudent and effective controls, which enable risk to be assessed and managed through focus on Finances, Operations, People, Customers, Systems, Culture and Compliance in adherence to the company’s policy...


  • Alcobendas, España dLocal A tiempo completo

    Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...


  • Alcobendas, España dLocal A tiempo completo

    Why you should join dLocal? dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads...

  • Sales Engineer

    hace 1 semana


    Alcobendas, España DATA4 Group A tiempo completo

    ABOUT THE ROLE The Sales Engineer (SE) is the support of the sales team on opportunities that require its expertise. He/She is part of the Sales Engineering team/ sales team to develop the company’s turnover while ensuring that the solutions offered to customers can be installed and managed during the life of the contract. The SE Works closely with...


  • Alcobendas, España Fortrea A tiempo completo

    As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...


  • Poligono de San Fernando de Henares, España Iron Mountain A tiempo completo

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...

  • Tester

    hace 7 días


    Alcobendas, Madrid provincia, España NN Group A tiempo completo

    In Nationale Nederlanden, the person is the one that makes the professional. Following the company’s strategy, we want to reinforce our structure within our main offices located in Alcobendas, with an hybrid, flexible, and conciliatory work environment. On this occasion, we offer an indefinite vacancy of Tester in NN Services. We provide you with the...