Digital Content Specialist

hace 2 días

Madrid, España Radisson Hotel Group, Madrid Office A tiempo completo

Radisson is currently looking for a Chinese
Speaking Digital Content Specialist who will be responsible for on-time
delivery of digital content on its multi-lingual global e-commerce
RadissonHotels.com and Radisson Hotels app as well as additional Chinese
Speaking Platforms to join its Digital Experience Center of Excellence in
Madrid. This is an exciting opportunity to be part of a multinational team made
of digital experts that aims at transforming the way Radisson engages with
guests digitally to make their travel experience special, Every Moment
Matters. 



 



The right person for this role:



 




  • Is a Native or Bi-lingual Chinese
    Speaker with the ability to work in English
  • Is Digital savvy and
    passionate about digital and websites
  • Has a
    strong attention to details and seeks quality
  • Sets a
    high bar for him/herself
  • Likes
    to solve problems and thinks creatively
  • Is
    adaptable/resilient and knows how to handle the unexpected
  • Is intellectually
    curious and creative
  • Is organized and able to navigate competing priorities
  • Loves
    editing text for marketing and corporate purposes.
  • Can
    evaluate, suggest and adapt content to make it perfect for the website and
    app.


 



Mission



 



The Digital
Content Specialist at Radisson Hotel Group has the role to ensure that
RadissonHotels.com and Radisson Hotels app display fresh and high-quality
content (both text and visual elements) to help the user making a booking
decision. Specifically, the purpose of this role is to: 



·      
Work
with the content tools (CMS, DAM and Translation flows) in order to keep the
digital channels up-to-date and appealing to the customers.



·      
Support
the hotel content needs in order to drive business to the properties



·      
Ensuring
compliance to brand guidelines and superior content quality to the website and
app.



Team
and Stakeholders



 



The Digital Content Specialist will be part of the Digital
Experience Center of Excellence Team in Madrid, in principle with the target of
handling hotel requests and will work closely with the EMEA team communicate
with some teams



 



Responsibilities



 The Digital Content Specialist has the responsibility
to:



  • Maintain
    high-standard web content on RadissonHotels.com and Radisson Hotel app
  • Create
    new content when required
  • Operate
    the Content Management System (CMS) to publish content on the website and
    app.
  • Collaborate
    with marketing, branding and other internal teams to determine their needs
    and recommend solutions that meet those needs.
  • Develop
    and manage timelines for the end to end process from intake of request,
    receiving


copy
and images, loading into CMS, and publishing to the site.




  • Manage
    end to end translations process on content requests through CMS.
  • Ensure
    workflow remains nimble and updates are handled as quickly and efficiently
    as possible.
  • Review
    reported content requests and provide/implement the fix or workaround.
  • Follow
    and uphold Brand and Site style guides and standards, guidelines provided
    by the SEO team and ADA compliance.
  • Identify
    CMS/content related bugs and submit tickets in the reporting tool (Jira).
  • Monitor
    web issues submitted to our queue and route to the appropriate party.
  • Keep
    current on the latest editorial and user experience techniques and share
    best-practice examples with team members


 



Requirements/Skills



The Digital Content
Specialist must possess the following requirements and skills:




  • A high/native level of English,
    speaking a
    second language is a plus
  • Minimum
    of 2 - 3 years’ experience using a web content management system
  • Familiar
    with ticketing systems and SLA Compliance (Workfront knowledge is a plus)
  • Copywriting experience is a plus
  • Experience
    managing content for a global audience preferred.
  • CMS
    Technical understanding skills is a plus
  • Basic
    working knowledge of HTML.
  • High
    degree of ownership and accountability.
  • Capable
    of working cross-functionally across teams.
  • Balance
    multiple projects, assignments, and launches simultaneously within a
    fast-paced, ever-changing work environment.
  • Ability
    to work with technical staff to communicate issues.
  • Excellent
    communication skills.
  • Ability
    to adapt to rapidly changing, time-constrained launch schedules.
  • Highly
    detail-oriented, organized, and patient.

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