Senior Technical Writer
hace 2 meses
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here
We are currently looking for a highly skilled and passionate Senior Technical Writer to join our Innovation Centre based in Madrid.
In this position, you will lead our documentation projects and contribute to the ongoing development of our content strategy. As part of the Platform Product team, you will play a pivotal role in creating clear, concise, and valuable documentation that enhances user experience. You will have the opportunity to reimagine and improve our content architecture, lead major documentation initiatives, and influence how technical content is produced and delivered across multiple user personas.
Key responsibilities: Develop content strategy : Delevop innovative and efficient ways to deliver technical content that meets the needs of a diverse user base. Address challenges by providing creative solutions that align with business goals and user needs. Produce clear, concise, and well-researched content : Create a variety of technical documentation, including bug fixes, release notes, feature guides, announcements, FAQs, and blog posts. You will excel at simplifying complex information, ensuring clarity and accuracy throughout the content lifecycle. Lead projects end-to-end : Take full ownership of content projects from inception to completion, managing multiple initiatives simultaneously. You will drive forward documentation efforts independently, ensuring that deadlines are met and quality is maintained. Become a subject matter expert : Gain in-depth knowledge of our products and services, ensuring that you can audit, update, and create documentation that is accurate and aligned with current product features. Innovate and improve documentation processes : Identify inefficiencies in current workflows and implement new processes and Standard Operating Procedures (SOPs). Continuously seek feedback and iterate on improvements. Tailor content across different mediums : Adapt writing style to suit various formats, such as best practice guides, how-to articles, bug fixes, and known limitation articles. You will know how to adjust tone and voice depending on the medium and audience. Who you are: Language expert : You have a passion for the English language and a keen eye for detail, understanding the nuances of grammar and punctuation (like the Oxford comma and difference between an en dash and em dash). Highly organized : You are self-motivated and able to manage multiple projects efficiently, whether working independently or as part of a collaborative (often remote) team. Creative and process-driven : You approach technical writing with creativity, innovating within your role to improve documentation processes and systems. Comprehensive understanding of the writing process : You excel in all aspects of technical writing—from discovery and research to drafting, editing, auditing, and publishing. Requirements: A minimum of 5 years of experience in technical writing or content management, ideally within IT or SaaS industry. Strong leadership and problem-solving abilities, with proven experience managing projects from start to finish. Technical proficiency, with knowledge of software development and familiarity with platforms such as Azure. Exceptional written communication skills in English, U.S. spelling preferred (Italian and other languages are an advantage). Ability to advocate for and negotiate improvements in both the product and documentation to further the knowledge management mission. Impeccable organizational skills, capable of juggling multiple tasks and priorities simultaneously. Strong interpersonal skills, with a history of building relationships and aligning teams across multiple departments. Knowledge of UCD principles and how to apply them effectively to technical documentation. Experience working with publishing platforms and tools like Document360, Figma, and Miro. Familiarity with GenAI and SEO best practices will be considered a plus.
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