Technical Writer
hace 1 semana
**Strength in Trust**:
At OneTrust, we help businesses around the world to make trust a competitive advantage. Our category-defining enterprise platform enables organizations to operationalize trust across privacy, security, data governance, GRC, third-party risk, ethics, and compliance, and ESG.
**The Challenge**:
We're searching for a skilled Technical Writer to join our Technical Writing Team. The Technical Writing Team supports the Product Team by creating comprehensive knowledge base content, release materials, and additional publications for the OneTrust platform. We're seeking an individual who thrives on organization, possesses meticulous attention to detail, excels in verbal and written communication, and exercises these skills to produce high-quality documentation for our end users.
**Your Mission**:
As a Technical Writer, you serve as the documentation specialist who creates knowledge base content and release materials to support a variety of audiences and products.
You will:
- Create and manage product-specific knowledge base content including procedural content, feature guides, release materials, and additional publications for the platform.
- Develop your understanding of the product space as well as various Technical Writing deliverables to produce high-quality documentation.
- Conduct independent testing of features and functionalities within the software.
- Anticipate user needs for documentation, reflect on user feedback, and incorporate any necessary changes for maximum impact.
- Understand and adhere to our Technical Writing Style Guide and contribute to its refinement as needed.
- Actively participate in meetings and create cross-team collaboration where necessary to address team or business goals.
**You Are**:
You are an organized, detail-oriented Technical Writer with software documentation experience who can evaluate various factors to determine the best methods to produce desired results.
Your qualifications include:
- Proven track record for producing high-quality software documentation through direct testing of features and functionalities in the software and utilization of existing resources.
- Strong verbal and written communication skills, including the ability to absorb technical details and effectively communicate this content to non-technical users.
- Demonstrated ability to navigate competing priorities and deliverables in an agile environment.
- Experience collaborating with various global teams.
- Strong desire to learn and open to embracing new concepts and processes.
**Your Experience Includes**:
- Bachelor's Degree in a technical-adjacent field (CIS, MIS, Engineering, etc.) or professional writing (technical writing, journalism)
- At least 2 years of professional writing experience.
- Experience with authoring tools
- Comfort with basic image manipulation (cropping, adding mark-up, etc.)
- Proficiency in collaboration tools such as Confluence and Jira.
- Familiarity with HTML/CSS concepts
**Extra Awesome**:
- Familiarity with SaaS companies and agile software development.
- Experience with Paligo, a Component Content Management System (CCMS)
- Experience writing release notes and publishing on regular cadences.
This is a hybrid role that must reside in Madrid, Spain. Relocation may be provided.
**Benefits**:
**Resources**:
Check out the following to learn more about OneTrust and its people:
- OneTrust Careers on YouTube
**Your Data**:
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview**. **You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
**Our Commitment to You**:
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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