Associate Technical Support Engineer

hace 3 semanas

Madrid, España Software AG A tiempo completo

We help you create effortlessly connected experiences for your customers, employees and partners with an enterprise-grade iPaaS that integrates anything, anywhere, any way you want. By bringing application, data, API and B2B integration together in the same generative AI-enabled platform, you can run a high-performing enterprise and constantly improve it based on data. Get end-to-end visibility and governance across geographies, IT environments, and complex business ecosystems, with hybrid multi-cloud connectivity, and enterprise-grade security relied on by the most powerful banks, governments, and corporations in the world.

Trusted by the world’s best brands for more than 50 years, our technology and team of integration enthusiasts will make sure that integration is a driver of innovation for your enterprise. We are big enough to compete and small enough to care. 

Be you, join us. 

The Associate Technical Support Engineer (ATSE) is responsible for delivering quality software support to Software AG engineers/customers and partners, in accordance with departmental goals and objectives for quality, response and resolution times, and customer satisfaction.

The Associate  Technical Support Engineer can independently handle moderately complex technical problems in his area of product expertise, and can develop solutions through research, collaboration or problem replication.

The Associate Technical Support Engineer works with general guidance from senior engineers and management, and in some areas may work independently.

Essential Functions

  • Provide professional, courteous and prompt technical support for assigned complex system level software products. This includes moderate scope problem prioritization, analysis, troubleshoot and devise resolution for issues requiring a review of identifiable factors. Exercise judgment within defined procedures to determine appropriate action. End result should be high level of customer satisfaction.

  • Conduct analysis and research of moderately complex technical customer problems. Provides timely resolution and consistent customer communication.

  • Execute Unit-Test fixes and when essential, regression test, bug fixes to ensure regression-free solution and production functioning per specifications.

  • Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates. Plans should include Service Request Tracking System notes documenting environment, problem description, analysis, next steps (with task owners and dates), and a comprehensive solution description.

  • Ensure that any solutions that were not found easily through available documentation are recommended for publishing to the knowledge base.

  • Demonstrate initiative in acquiring product skills in a single product family on several platforms, along with supporting technologies. Develop product experience by installing, testing and using software products and attending formal and informal classes.

  • Provide after hours coverage as required.

Minimum Requirements

  • Excellent at problem solving and talent for identifying creative solutions

  • Ability to develop skills in emerging fields such as AI, IOT, Big Data, computer Security etc.  

  • Skills of at least one Software AG product within their product line and basic understanding of other Software AG products

  • Ability to effectively prioritize customer problems and manage multiple requests/expectations

  • Excellent interpersonal and written communications skills. Continue to develop professional, interpersonal and customer relations’ skills

  • Ability to specialize in a core Software AG product area which include IOT Analytics, Cloud, Enterprise Integration/API Integration, Artificial Intelligence, etc.,  and gain overall basic understanding of overall Software AG product portfolio

  • Typically 0-1 years of relevant experience including Enterprise Application Integration (EAI), Distributed computing, and Relational database (Oracle, SQLServer, DB2)

  • Hands-on Object-oriented programming (especially Java, but C++ or C# experience also beneficial)

  • Experience with utilities like packet sniffers, analyzing, stack traces and core dumps, IDEs desirable

  • HTML, XML, Internet and electronic commerce technology

  • Familiarity with one or more major corporate enterprise Software Suites and standards is preferred (e.g SAP, PeopleSoft, Salesforce)

  • Technical knowledge of UNIX/Linux, Windows or Open VMS

Nice to Haves

  • Bachelor’s Degree or higher in fields such as (but not limited to) Computer Science, Computer Engineering or equivalent experience

  • Typically 0-1 years of relevant experience

  • Experience in a customer service or support role preferred

  • Expertise in program logic applicable to the product line.

What’s in it for you?

  • Earn competitive total compensation and receive comprehensive country-specific medical and other benefits.

  • Enjoy time and location flexibility with our Hybrid Working Model, which allows a remote workshare of up to 60%.  Work anywhere in your country or abroad for up to 10 days per year.

  • Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.

  • Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.

  • Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Technical Support Engineer

    hace 2 semanas

    Madrid, España Technical Concept Gmbh A tiempo completo

    .Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...

  • Associate Technical Support Engineer

    hace 3 días

    Madrid, España Sdi Digital Group A tiempo completo

    .Associate Technical Support EngineerJob Locations ES-Madrid Requisition ID 20060086 Job Category Technical Support Travel Requirements NoneNice to meet you!We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence and questions into answers.We're also a debt-free...

  • Associate Technical Support Engineer

    hace 1 mes

    Madrid, España SAS A tiempo completo

    Associate Technical Support Engineer Job Locations ES-Madrid Requisition ID 20060086 Job Category Technical Support Travel Requirements None Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a...

  • Associate Technical Support Engineer

    hace 3 semanas

    Madrid, España SAS A tiempo completo

    Associate Technical Support Engineer Job Locations ES-Madrid Requisition ID 20060086 Job Category Technical Support Travel Requirements None Nice to meet you! We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We’re also a...

  • Associate Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Software AG A tiempo completo

    We specialize in creating seamless connected experiences for customers, employees, and partners using a top-tier iPaaS that seamlessly integrates any system, anywhere, and in any way you prefer. Our advanced platform combines application, data, API, and B2B integration, enhanced by generative AI, to help you run a top-notch enterprise that continuously...

  • Rfid Field Technical Support Engineer

    hace 2 días

    Madrid, España Johnson Controls International A tiempo completo

    .RFID Field Technical Support Engineer Madrid, Community of Madrid RFID Field Technical Support EngineerMadridMadrid, Community of Madrid, ES For our Retail Division we are looking for a:RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the...

  • Associate Advanced Support Engineer

    hace 3 días

    Madrid, España Oracle A tiempo completo

    Associate Advanced Support Engineer-230003E2 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts...

  • Associate Advanced Support Engineer

    hace 3 días

    Madrid, España Oracle A tiempo completo

    Associate Advanced Support Engineer -230003DU **Applicants are required to read, write, and speak the following languages***: English, Spanish **Preferred Qualifications** This posting is to cover a position in operations, as technical analyst - support at Oracle Customer Connected Service Delivery (CCSD): - The position requires working on shifts...

  • Technical Support Engineer

    hace 2 días

    Madrid, España Neo4J Inc A tiempo completo

    .The RoleSupport Engineering Department:Neo4j Support Engineering is an integral part of Customer Success and a key foundation for the long-term success and satisfaction of our growing customer base. Neo4j Support works on deeply understanding our customers' environments, questions and issues to ensure they get the most out of their investment in Neo4j.What...

  • Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Siemens A tiempo completo

    We are seeking a highly motivated and skilled Technical Support Engineer to join ourKey Responsibilities: Provide firstlevel technical support for the cloud protection cybersecurity service, which includes troubleshooting and resolving customer issues related to the service Provide timely and effective solutions to meet customer needs Work closely with...

  • Technical Support Engineer

    hace 3 semanas

    Madrid, España Fortinet A tiempo completo

    Advanced Services Engineer Fortinet is growing and we are expanding our EMEA technical support teams, we are looking for a passionate Advanced Services Engineer to deliver technical support excellence to high profile customers within the EMEA region. gather and analyze information and to skillfully develop alternative solutions for customers. As a member of...

  • Api Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Vonage A tiempo completo

    Technical Support Engineer - Voice:Vonage Customer Care Mission:We help customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...

  • Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Fortinet A tiempo completo

    Advanced Services EngineerFortinet is growing and we are expanding our EMEA technical support teams, we are looking fora passionate Advanced Services Engineer to deliver technical support excellence to high profilecustomers within the EMEA region.gather and analyze information and to skillfully develop alternative solutions for customers.As a member of the...

  • Associate Technical Support Engineer

    hace 3 semanas

    Madrid, España SAS A tiempo completo

    Nice to meet you!  We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.   We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility...

  • Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Kudzu Interactive, Inc. A tiempo completo

    Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRID Technical Support Engineer – Tier IION SITE ROLE MUST BE LOCATED/RESIDE IN MADRID About The Opportunity, And You... Provide technical support for Self Service kiosk, mobile application, and online products – US and International customers Experience Troubleshooting for...

  • Associate Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España SAS A tiempo completo

    Nice to meet you We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...

  • Associate Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España SAS A tiempo completo

    Nice to meet you We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers. We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and...

  • Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Nozomi Networks A tiempo completo

    Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT Cybersecurity. We have hundreds of customers in more than 30 countries and we're just scratching the surface.As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to...

  • Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Redis Enterprise A tiempo completo

    Who we areWe're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you're welcome.) At Redis, you'll work with the fastest, simplest technology in the business—whether you're building it, telling its story, or selling it to our 10,000+...