Spanish Agent
hace 2 semanas
For our Customer Service Centre in Barcelona we are looking for Customer Service Agents who are excellent (both spoken and written) in the Spanish and English language. The employment is full-time with a temporary contract. The start date is planned for 28th of October 2024 and end date is planned for 20th of January 2025. We require that you provide us with evidence of your proof of right to work in Spain (mandatory DNI/NIE number).
The job of an H&M Customer Service Agent comes with responsibility – and lots of fun. Your to-do list includes:
Provide fantastic service in all situations - your contact with the customer per phone or email are essential to the customer's shopping experience
Communicate clearly - part of the contact to our customers takes place in writing, and therefore your ability to formulate yourself clearly is important.
Always be up to date on H&M's latest activities and initiatives - great knowledge is key for the best customer service
Actively contribute to the work with our values and work environment. Feedback and teamwork are our greatest strengths.
Qualifications
Just like everyone at H&M, we believe you are a sales-minded, social, open, communicative and ambitious team player full of drive and optimism. Your personal qualities also include:
Have strong communication skills in writing and speaking - you are H&M's ambassador, and your ability to create good relationships with our customers is the key to success
Can understand and communicate in English, both orally and written - as part of an international company, a large part of our daily work is done in English. Excellent Spanish (both spoken and written) is mandatory.
Works thoroughly and efficiently with routine tasks - you can always ensure the quality of both new and repeated tasks
Have a positive approach to solving every customer's challenges
Have a good IT understanding and enjoys to guide our customers when navigating our digital platforms such as our website and H&M app
Have a great personal drive for development in customer service - we are constantly working with ambitious goals
Additional Information
Salary - 24.070€ gross per year, plus an extra of 11,04€ gross per hour when working on Sundays and bank holidays.
Schedules: The contract is full-time (40 hours/week) in rotative shifts, including evenings and weekends. The schedule for the Spanish market is from Monday to Friday between 8:00 to 21:00, and Saturday to Sunday from 9:00 to 17:00.
Inclusion & Diversity
H&M Customer Service is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.
We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.
Global Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.
In addition to our global benefits, at our Barcelona office we offer the following benefits:
- Never work on your birthday again and still get paid for it You also receive a special discount of 50% off any H&M item.
- Medical hours to take care of your well-being.
- Flexible remuneration on daycare, transportation and restaurant passes.
- Special employee discounts for travel, activities, gyms & more.
- Agent Referral Program where you can bring a friend and earn a referral fee.
- Training and development that supports your professional growth, as well as an extensive learning platform accessible to all employees.
-
Customer Service Agent with English and Spanish Skills
hace 2 semanas
Barcelona, Barcelona, España buscojobs España A tiempo completoJob Title: Agente De Atención Al Cliente Con Inglés Y EspañolAbout the Role:We are seeking a highly skilled and multilingual customer service agent to join our team at CPM International in Barcelona. As a customer-facing representative, you will be responsible for providing exceptional service to our clients, resolving issues, and working collaboratively...
-
Customer Service Agent with English and Spanish Skills
hace 2 semanas
Barcelona, Barcelona, España buscojobs España A tiempo completoJob Title: Agente De Atención Al Cliente Con Inglés Y EspañolAbout the Role:We are seeking a highly skilled and multilingual customer service agent to join our team at CPM International in Barcelona. As a customer-facing representative, you will be responsible for providing exceptional service to our clients, resolving issues, and working collaboratively...
-
Premium Support Agent
hace 1 mes
Barcelona, España Jr Spain A tiempo completocol-wideJob Description:**Hello!**At Factorial we're looking for a new **Premium Support Agent for the Spanish market** to help us boost the company to the next level.**Ready to be part of the challenge?****The Role**We are looking for a **Premium Support Agent for the Spanish Market **to join our **CX team **to act as the **first point of contact **with...
-
Ai Tester With Spanish Language |
hace 18 horas
Barcelona, España Terry Soot A tiempo completoResponsibilities:Generate requests to the AI agent on the proposed topic; Evaluate the response proposed by the agent and classify it accordingly; Meet daily targets;Communicate with a supervisor.Requirements:Fluent Spanish; Intermediate English (for training and internal communication with the team); Basic tech savviness;Good time-management skills; High...
-
Barcelona, España Factorial A tiempo completoHello!At Factorial, we're looking for a new Junior Customer Support Agent for the Spanish Market to help us boost the company to the next level.Ready to be part of the challenge?The RoleWe are looking for a Junior Customer Support Agent for the Spanish Market to join our Customer Experience team .What will you be doing:Solve complaints and queries via...
-
Ai Tester With Spanish Language
hace 4 meses
Barcelona, España Terry Soot Mg A tiempo completoField Projects – Content Moderation '24 / This project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it's responses. The end goal is to...
-
Ai Tester With Spanish Language
hace 2 meses
Barcelona, España Terry Soot Mg A tiempo completoField Projects – Content Moderation '24 / This project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it's responses. The end goal is to prevent AI...
-
Ai Tester With Spanish Language
hace 4 semanas
Barcelona, España Tsmg A tiempo completoProject Objective This project aims to test and evaluate one AI agent in the development stage. By asking questions and requests, based on various categories (the training is provided), you will try to force the AI agent to say something harmful, offensive, dangerous or toxic an evaluate it's responses. The end goal is to prevent AI agent from sharing any...
-
AI Tester with Spanish Language Expertise
hace 2 semanas
Barcelona, Barcelona, España Terry Soot MG A tiempo completoJob Summary:Terry Soot MG is seeking a highly skilled AI tester with expertise in the Spanish language to join our team. As an AI tester, you will play a critical role in evaluating the safety and effectiveness of our AI agent.Key Responsibilities:Evaluate the responses proposed by the AI agent and classify them accordingly.Generate requests to the AI agent...
-
AI Tester with Spanish Language Expertise
hace 2 semanas
Barcelona, Barcelona, España Terry Soot MG A tiempo completoJob Summary:Terry Soot MG is seeking a highly skilled AI tester with expertise in the Spanish language to join our team. As an AI tester, you will play a critical role in evaluating the safety and effectiveness of our AI agent.Key Responsibilities:Evaluate the responses proposed by the AI agent and classify them accordingly.Generate requests to the AI agent...
-
AI Tester with Spanish Language Expertise
hace 3 semanas
Barcelona, Barcelona, España Tsmg A tiempo completoJob Summary:Tsmg is seeking a highly skilled AI Tester with expertise in Spanish language to join our team. As an AI Tester, you will play a critical role in evaluating and testing AI agents to ensure they meet our high standards of safety and quality.Key Responsibilities:Evaluate AI agent responses to determine their accuracy and relevanceGenerate requests...
-
AI Tester with Spanish Language Expertise
hace 2 semanas
Barcelona, Barcelona, España Tsmg A tiempo completoJob Summary:Tsmg is seeking a highly skilled AI Tester with expertise in Spanish language to join our team. As an AI Tester, you will play a critical role in evaluating and testing AI agents to ensure they meet our high standards of safety and quality.Key Responsibilities:Evaluate AI agent responses to determine their accuracy and relevanceGenerate requests...
-
AI Tester with Spanish Language Expertise
hace 2 semanas
Barcelona, Barcelona, España Terry Soot Mg A tiempo completoJob Summary: We are seeking a highly skilled AI Tester with expertise in the Spanish language to join our team at Terry Soot Mg. As an AI Agent Evaluation Specialist, you will play a critical role in ensuring the safety and quality of our AI-powered solutions.Key Responsibilities:Generate requests to the AI agent on proposed topics to test its response and...
-
AI Tester with Spanish Language Expertise
hace 2 semanas
Barcelona, Barcelona, España Terry Soot Mg A tiempo completoJob Summary: We are seeking a highly skilled AI Tester with expertise in the Spanish language to join our team at Terry Soot Mg. As an AI Agent Evaluation Specialist, you will play a critical role in ensuring the safety and quality of our AI-powered solutions.Key Responsibilities:Generate requests to the AI agent on proposed topics to test its response and...
-
(Rq-253) Spanish Customer Support Agent
hace 1 mes
Barcelona, España Cbt A tiempo completoAre you a Spanish speaker looking for a new and amazing opportunity in Lisbon, Portugal? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as one of the best companies to work for in Portugal by the Great Place to Work...
-
Booking Agent
hace 4 meses
Barcelona, España CPM International A tiempo completoImpress was founded with the mission to combine oral health and aesthetic goals together with a medically minded, customer-focused approach that leaves you smiling. Experienced Orthodontists create personalized, expert treatment plans for all ages, from simple to complex cases. We invest in making the customer experience accessible and easy, with our...
-
Booking Agent
hace 4 meses
Barcelona, España CPM A tiempo completo**Description**: Impress was founded with the mission to combine oral health and aesthetic goals together with a medically minded, customer-focused approach that leaves you smiling. Experienced Orthodontists create personalized, expert treatment plans for all ages, from simple to complex cases. We invest in making the customer experience accessible and...
-
Customer Representative
hace 3 meses
Barcelona, España Webhelp A tiempo completo**Advisor** **Location** - Barcelona, Spain**Language** - Spanish*** **Description**: Buscamos a una persona para dar soporte al servicio de soporte técnico de uno de nuestros clientes. Ubicación: Sant Cugat **Tareas principales**: - Atender consultas o requerimientos de clientes y/o empleados, por teléfono, mail o herramienta de ticket. - Intentar...
-
Customer Representative
hace 3 meses
Barcelona, España Webhelp A tiempo completo**Advisor** **Location** - Sant Cugat del Valles, Spain**Language** - Spanish*** **Description**: Buscamos a una persona para dar soporte al servicio de soporte técnico de uno de nuestros clientes. Ubicación: Sant Cugat **Tareas principales**: - Atender consultas o requerimientos de clientes y/o empleados, por teléfono, mail o herramienta de...
-
Spanish Agent
hace 2 semanas
Barcelona, España H&M Group A tiempo completoJob Description For our Customer Service Centre in Barcelona we are looking for Customer Service Agents who are?excellent (both spoken and written) in the Spanish?and English language.The employment is full-time with a temporary contract.The start date is planned for 28th of October 2024 and end date is planned for 20th of January 2025. We require that you...