Customer Service Agent

hace 4 semanas


Barcelona, España Younited Credit A tiempo completo
Gostas de desafios? És uma pessoa dinâmica com vontade de aprender e de fazer parte de uma grande equipa de trabalho?Na Younited estamos à procura de um Customer Service agent em Barcelona para o mercado português de empréstimos ao consumo. Procuramos novos talentos que queiram entrar no mundo financeiro e nos ajudar a crescer

As tuas responsabilidades, dentro da Área de Operações, serão:

Emissão e receção de chamadas aos clientes que têm um pedido na entidade para aconselhar o cliente e esclarecer dúvidas sobre o produto. Gerir os emails de consultas, incidências e reclamações dos clientes. Gestão dos pagamentos antecipados, amortizações dos diferentes clientes e imputação dos mesmos. Manter um nível de serviço ótimo de trabalho para com o cliente e melhorar a sua experiência. Garantir a correta execução do processo PARI conforme os parâmetros definidos pela empresa. Apoio na integração e adaptação dos processos de atendimento ao cliente. Recolher informação e alimentar relatórios para a área de operações da entidade.

O que procuramos?

Orientação para o cliente e para resultados. Experiência em atendimento ao cliente e/ou venda. Pessoa dinâmica e motivada. Proativa e jogador de equipa. Aberta a inovar e simplificar processos. Domínio de ferramentas da Microsoft.

O que oferecemos?

Contrato sem termo (salário base + objetivos). Possibilidades de crescimento. Ambiente jovem e dinâmico. A Younited é uma das Fintech com maior projeção em toda a Europa. A operar desde 2011 e com presença em França, Itália, Espanha, Portugal e Alemanha, é a única plataforma digital de créditos ao consumo na Europa com licença para operar como entidade de crédito. O seu modelo inovador permite a investidores qualificados (tanto particulares como empresas) financiar diretamente empréstimos ao consumo através de um modelo colaborativo.Desde o seu lançamento, a Younited concedeu mais de milhões de € em crédito nos países onde opera e já conta com mais de 450 colaboradores.Então, do que estás à espera? Vais-te inscrever?
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