Affiliate Support Manager

hace 1 mes


Barcelona, España TwinRed A tiempo completo
Job Description

WITH US, YOU WILL …

» Assist affiliates during the onboarding process, including registration and account setup.

» Provide prompt and effective communication with affiliates, addressing external inquiries and conveying internal concerns.

» Maintain and update internal and external documentation, such as FAQs.

» Follow established guidelines and processes to ensure efficient affiliate support.

» Coordinate with various teams to meet affiliate needs accurately and timely.

» Deliver clear, concise, and reliable reports on all activities to key stakeholders.

» Troubleshoot issues, including technical and sales-related problems.

» Perform routine tasks with meticulous attention to detail.

 

WHAT WE EXPECT FROM YOU …

» Excellent proficiency in English.

» Familiarity with media buying models (CPM, CPC, CPA, CPL, RS, etc.) is highly advantageous.

» Curiosity and aptitude for technical tools and concepts related to affiliate marketing.

» Strong critical-thinking and basic mathematical skills.

» Comfortable with adult content.

» Passion for affiliate marketing, technology, and digital innovation.

» Outstanding communication and client relationship skills.

» Discretion in handling sensitive information.

» Ability to work both autonomously and as part of a team in a fast-paced environment.

» Proficiency in multitasking

» Highly beneficial to have experience in affiliate marketing, customer support, or a similar role in a digital marketing environment.
 

IN RETURN, YOU WILL GET . . .

» Private health insurance

» Company Laptop

» Brand new office with magnificent views

» Free coffee and snacks

» Flexible working hours
 

Send your application to career@twinred.com


Qualifications

Technical understanding & metrics driven, experience on advertising networks, communication & negotiation skills, self-disciplined 




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