Customer Success Insights Analyst

hace 6 meses

Barcelona, España Autodesk A tiempo completo

Position Overview

As a Customer Success Insights Analyst, you will provide analytical expertise to support main strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify opportunities to improve business processes, customer experiences, and offerings. You will work with business stakeholders to distill your analysis into relevant recommendations.

The team you will join: Customer Success Data & Analytics. As part of the team, you will work on programs that impact our CSO overall, and the functional area that you support.

You will support the Global Renewals organization – working with the leadership team to analyze renewals performance, measuring KPIs, and informing strategies to address retention. You will provide forward-looking assessment of upcoming renewal risk, including the impact of promotions and other offers. You will also analyze the impact of retention plays, including sizing the addressable base, sensitivity analysis and reporting on campaign performance.

You will report to the Manager, of Strategic Planning/Analytics and you will work hybrid/remote in the Barcelona or Dublin office.

Responsibilities

Be an analytics business partner – supporting business stakeholders with in-depth analysis, mining for insights to lead operational improvements. Conduct research from problem definition through execution of analysis. Highlight potential areas of concern for senior management based on your analysis. Assess impact of business strategies and provide clear articulation of analysis to support decision-making for senior management. Complete qualitative and quantitative analyses, including advanced modeling, that translate raw data into insights that can be turned into applicable recommendations and built into reports and dashboards. Be a data subject matter expert for the area of the business you support – understanding dataset structure, data quality, and appropriate analysis use cases. Understand existing data models and identify and document areas for improvement to contribute to the Autodesk data infrastructure.

Minimum Qualifications

3+ Years Relevant Work Experience BA / BS in STEM Discipline Familiarity with statistical analysis software (R, SPSS, STATA) Familiarity with BI / Data Visualization tools (E.g. Tableau, Alteryx, Domo, or Einstein) Experience writing SQL queries and working with large datasets Experience supporting Support, Customer Success, Consulting or Renewals organizations

The Ideal Candidate

You're a true data expert – you can creatively mine multiple different datasets to gain insights and answer business questions You want to understand customer success – you're not just satisfied with building a cool model, you also want to make sure it's relevant in the field You tell compelling stories using data – you weave together a narrative of what is happening in the business based on your analysis You are a business partner – you engage business leaders to determine how to best answer their questions through analysis

#LI-FB1

Learn More

About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

  • Customer Success Insights Analyst

    hace 6 meses

    Barcelona, España Autodesk A tiempo completo

    Job Requisition ID # - 24WD78869 Position Overview As a Customer Success Insights Analyst, you will provide analytical expertise to support main strategic and operational initiatives for our Customer Success Organization. Analysts use a range of statistical methods, algorithms, and analysis techniques to advise business leaders on strategy and identify...

  • Customer Insights Analyst

    hace 6 meses

    Barcelona, España Page Personnel España A tiempo completo

    Driving customer Insights analysis combining internal and external data sources to provide business development opportunities for SCS stakeholders - Assist with requirements gathering, design and data visualisation for new global KAM Insights product - Streamlining and automating reporting requirements for SCS clients - Data visualisation to measure PSA...

  • Customer Success Associate

    hace 3 meses

    Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    .The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Business Intelligence Analyst for Global Customer Success

    hace 4 semanas

    Barcelona, Barcelona, España Innovamat A tiempo completo

    About the RoleWe are seeking a highly skilled Business Intelligence Analyst to join our Global Customer Success team at Innovamat. As a key member of this team, you will play a crucial role in driving strategic initiatives and maximizing student learning outcomes worldwide.Key ResponsibilitiesAnalyze customer success data to identify trends, patterns, and...

  • Customer Success Associate

    hace 3 meses

    Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG).More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans.However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Customer Success Associate

    hace 3 meses

    Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Customer Success Associate

    hace 2 meses

    Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completo

    The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...

  • Pharmaceutical Insights Analyst

    hace 4 semanas

    Barcelona, Barcelona, España Veeva Systems A tiempo completo

    Job DescriptionVeeva Systems is a mission-driven organization, pioneering industry cloud solutions to accelerate life sciences companies' journey to patients. As one of the fastest-growing SaaS companies in history, we achieved $2B in revenue in our last fiscal year with extensive growth potential ahead.We are committed to our values: Do the Right Thing,...

  • Strategic Business Insights Analyst

    hace 3 semanas

    Barcelona, Barcelona, España jameda GmbH A tiempo completo

    OverviewWelcome to Docplanner, a leading healthcare technology company that empowers patients and doctors alike. We're looking for a skilled Strategic Business Insights Analyst to join our team.SalaryWe offer a competitive salary package, including flexible remuneration and benefits via Flexoh, as well as share options after six months of employment. Our...

  • Senior Data Analyst

    hace 7 días

    Barcelona, España Flashpoint Venture Capital Group A tiempo completo

    .Senior Data Analyst - Insights (Customer Support) At Preply, we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver...

  • Senior Data Analyst

    hace 5 días

    Barcelona, España Flashpoint Venture Capital Group A tiempo completo

    .Senior Data Analyst - Insights (Customer Support)At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver...

  • Senior Data Analyst

    hace 6 días

    Barcelona, España Flashpoint Venture Capital Group A tiempo completo

    .Senior Data Analyst - Insights (Customer Support) At Preply, we are unlocking human potential through learning. We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver...

  • Marketing Insights Analyst

    hace 3 semanas

    Barcelona, Barcelona, España Freudenberg Home And Cleaning Solutions A tiempo completo

    About Freudenberg Home and Cleaning SolutionsWe are a global technology group that makes the world cleaner, healthier, and more comfortable. Our company is a leading global supplier of branded cleaning systems and household products.Job DescriptionWe are seeking an FHCS Junior Marketing Analyst to support the implementation of product and pricing strategies...

  • Senior Data Analyst

    hace 7 días

    Barcelona, España Flashpoint Venture Capital Group A tiempo completo

    Senior Data Analyst - Insights (Customer Support)At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials. This is how we deliver...

  • Customer Success Manager

    hace 2 semanas

    Barcelona, España Arena A tiempo completo

    .Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...

  • Data Insights Analyst

    hace 4 semanas

    Barcelona, Barcelona, España Gartner A tiempo completo

    At Gartner, we're seeking a skilled Data Insights Analyst to join our team. This dynamic role involves leveraging technical skills and business acumen to drive strategic decision-making.

  • Vp Of Customer Success

    hace 1 mes

    Barcelona, España Lodgify A tiempo completo

    .Barcelona - CataluñaCustomer Support – Customer Success /Full-time Contrato Indefinido /Hybrid Who we are Lodgify is not just any startup, we're a fast-growing company leading the vacation rental industry with our innovative software. And we raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and...

  • Vp Of Customer Success

    hace 2 meses

    Barcelona, España Lodgify A tiempo completo

    .Who we areLodgify is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software. We raised $30M to do exactly that!Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60...

  • Senior Data Analyst

    hace 7 días

    Barcelona, España Flashpoint Venture Capital Group A tiempo completo

    Senior Data Analyst - Insights (Customer Support) At Preply, we are unlocking human potential through learning.We believe learning with a great tutor is life-changing.That's why we match online tutors from across the globe with learners and empower them to create live language classes with AI-powered tools and learning materials.This is how we deliver...

  • Vp Of Customer Success

    hace 1 mes

    Barcelona, España Lodgify A tiempo completo

    .Who we are Lodgify is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software. We raised $30M to do exactly that! Our platform empowers property owners and managers to efficiently manage and market their rental businesses online. We are an international team of more than 350 people and over 60...