Sales / Customer Service

hace 4 semanas

Barcelona, España tesa A tiempo completo

What you will do

The Customer Support Representative is striving for excellent customer satisfaction. This role is the first point of contact for our customers, handles the order to invoice cycle, and answers all incoming inquiries including customer complaints. Ensure a successful service by partnering up and coordinating with internal departments.

Position content (core accountabilities, strategic responsibilities, key activities):

•Perform order to fulfilment activities in compliance to services levels according to the customer segmentation (Operational Service Packages) of assigned customers
•Handle daily activities and communication in the order to invoice cycle, including digital and manual order processing, backorder management, creation of credit/debit notes, returns and replacements, and other tasks ad hoc tasks
•Handle and follow up on customer claims
•Process transactions and maintain information on customer platforms (only order to invoice)
•Process general customer inquiries via phone and e-mail regarding company, products, prices, and delivery fulfillment
•Monitor SAP order to fulfillment pipeline (blocked/open orders) on a daily basis
•Collect and document customer scorecards and notify the organization in case of follow-up topics
•Collaborate with cross-functional teams, including supply chain, and finance, to ensure smooth order processing and timely delivery
•Actively generate and implement ideas for internal process optimization and towards the customers (First Time Right Methodology)

- Type of contract: Permanent

-Location: Q1 Argentona, office will move to Barcelona end of Q2
-Budget responsibility: No
-Leadership: No

What you will need

Capabilities (education, years of experience, specific soft & hard skills)

•University degree or equivalent knowledge in the field of Business Administration, Supply Chain Management (SCM)
•Native (nearly native): Spanish
•Very good written and spoken English skills (B2 level or higher)
•Very good written and spoken Italian skills (B2 level or higher)
•Knowledge of Portuguese will be a plus
•2+ years of relevant professional experience in an international, matrix-organized company
•Experience in Customer Service/other direct customer facing roles is a plus
•Ideally good SAP skills including EDI as well as CRM (MS Dynamics)
•Strong service and excellent customer-oriented communication and problem-solving skills
•Enjoying a variety of administrative tasks
•Extremely flexible, self-organized and able to work under pressure
•Team player with a reliable and structured working style

•Comfortable working in a changing, dynamic environment
•High digital affinity and passion to working with digitized systems and processes

Relevant IT access (e.g., workflows, software, systems)

-SAP

  • Customer Service

    hace 3 semanas

    Barcelona, España Emilio Sánchez Academy A tiempo completo

    Desired Skills & Experience Minimum bachelor’s degree Minimum 1 year experience in customer service Excellent in Spanish, English and Russian. It will be valued French, Chinese and / or German Experience in sales department or in hotel front desk Availability for 40 h./week in rotating turns (morning and afternoon, including weekends). Main...

  • Dutch-speaking Customer Service Sales Representative

    hace 4 semanas

    Barcelona, España Multilingual Jobs Worldwide A tiempo completo

    **Job details**: - Posted 30 October 2023 - LocationBarcelona - Discipline Customer Service - Reference36997 - Contact NameMathilde Lootens **Job description**: **Customer Service and Sales Representative** **Responsibilities** - Fast and effective response to inbound queries - Outbound calls when necessary to solve issues with customers and different...

  • French Speaking

    hace 5 días

    Barcelona, España Webhelp A tiempo completo

    **Location** - Barcelona, Spain**Language** - French*** **Description**: **Why join us** Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for a **French speaking - Customer Service and Sales Representative **to join our exciting projects,...

  • Customer Service Manager

    hace 4 semanas

    Barcelona, España Tamarind Intelligence A tiempo completo

    **The Role** We are looking to recruit a Customer Service Manager in our main office in Barcelona, Spain to run all our customer-facing communications in English for our market-leading online legal and business intelligence services for the nicotine and cannabis sectors. The position requires an individual with excellent organisational and communications...

  • International Customer Service Manager

    hace 2 semanas

    Barcelona, España North Search Talent Powerhouse A tiempo completo

    At North Search, a pioneering global talent consultancy, we partner with evolving industries to foster a robust and innovative talent landscape. Our client, a leading company in the agro-chemical sector,is entering a period of significant growth and transformation. In line with their ambitious goals, we are seeking an innovative, detail-oriented, and...

  • Customer Service

    hace 7 días

    Barcelona, España Eurofirms A tiempo completo

    Para importante empresa del sector químico ubicado en la Zona de Poblenou (Barcelona), necesitamos incorporar un/a customer service para un puesto temporal y realizar las tareas siguientes: - Atención al cliente. - Seguimiento de pedidos. - Gestión de incidencias. **Requisitos**: - Experiência mínima 1 año realizando funciones de customer service.-...

  • Customer Service Specialist, German

    hace 3 días

    Barcelona, España Donaldson Company, Inc. A tiempo completo

    Customer Service Specialist, German page is loaded Customer Service Specialist, German Apply locations Terrassa time type Full time posted on Posted Today job requisition id JR-19621 Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are...

  • Customer Service Coordinator

    hace 4 semanas

    Barcelona, España SCALABLE Network Technologies A tiempo completo

    Date: Aug 7, 2023- Country: Spain- State / Province: Catalonia- City: Barcelona- Job Type: Internal Temporary Worker- Job ID: 50877Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and...

  • Customer Service

    hace 4 semanas

    Barcelona, España Page Personnel España A tiempo completo

    El/la **Customer Service** se encargará de: - Gestión de pedidos nacionales, de inicio a fin. - Resolución de incidencias. - Tramite de devoluciones. - Transporte nacional. - Gestiones administrativas. - Control de SAP y EXCEL. Importante empresa de alimentación (gran consumo)|Posición temporal (4 meses) El/la **Customer Service** requiere de: -...

  • Customer Service Travel Retail

    hace 4 días

    Barcelona, España Walters People A tiempo completo

    An important company in the luxury sector wants to incorporate in their team a CUSTOMER SERVICE TRAVEL RETAIL. **Mission**: Develop relationships with the Global TR Customers in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service levels and...

  • Customer Service

    hace 4 días

    Barcelona, España Hays A tiempo completo

    Tu nueva empresa Desde Hays seleccionamos Customer Service en una empresa del sector de óptica ubicada en Barcelona capital. La persona seleccionada trabajará en el Departamento de Customer Service y reportará al Manager. Tu nuevo puesto Gestión de pedidos Atención al cliente de calidad Gestión de quejas y solicitudes Resolver preguntas de...

  • Customer Service Agent

    hace 5 días

    Barcelona, España Fittinq Spain SLU A tiempo completo

    What do we offer? Develop yourself in a young and dynamic team in challenging, diverse activities that give you the opportunity to get to know a European company in full growth. Desired skills and knowledge For this, we consider essential: Experience in areas related to customer service (internal or external), marketing, communication, customer service or...

  • Customer Service

    hace 4 días

    Barcelona, España Page Personnel España A tiempo completo

    El/la **Customer Service / Administrativo/a **se encargará de: - Gestión de pedidos de inicio a fin. - Contacto con almacén y departamento de compras. - Resolución de incidencias y reclamaciones. - Mantenimiento de la base de datos. - Control de los plazos de entrega y precios. - Atención telefónica. Empresa distribuidora de componentes...

  • Customer Service Fragrances

    hace 5 días

    Barcelona, España Lucta A tiempo completo

    We are looking forward to strengthening our Fragrances team with a temporary Commercial Assistant What you will do:   Assistant activities : Organizing meetings and trips (bookings, currency and visas management), preparation of meetings and visits to Lucta, assistance to our Area managers. Sales Operations : Contact with clients, order processing, managing...

  • Customer Service

    hace 4 semanas

    Barcelona, Barcelona, España NUTRITION & SANTE S.A.S A tiempo completo

    Nutrition & Santé somos una empresa multinacional en continuo desarrollo y líder en el sector de la nutrición y dietética, con marcas como BIMANAN, BICENTURY, ISOSTAR, GERBLE, BIFORM, NATURSOY y otros. Nuestra misión es fomentar la nutrición activa y natural en la vida cotidiana.Estamos buscando un/a CUSTOMER SERVICE, que no solo tenga conocimientos y...

  • Customer Service

    hace 5 días

    Barcelona, España Page Personnel España A tiempo completo

    Processing incoming customer requests and orders. - Checking the orders against the customer and purchase order agreements. - Responding to customer product inquiries and issues in a timely manner. - Liaising with the logistics department to prepare and arrange the execution of the shipment of the goods and monitoring outbound activities. - Assure correct...

  • Customer Service

    hace 4 semanas

    Barcelona, España NUTRITION & SANTE S.A.S A tiempo completo

    Nutrition & Santé somos una empresa multinacional en continuo desarrollo y líder en el sector de la nutrición y dietética, con marcas como BIMANAN, BICENTURY, ISOSTAR, GERBLE, BIFORM, NATURSOY y otros. Nuestra misión es fomentar la nutrición activa y natural en la vida cotidiana.Estamos buscando un/a CUSTOMER SERVICE, que no solo tenga conocimientos y...

  • Customer Service Agent

    hace 7 días

    Barcelona, España Fittinq Spain SLU A tiempo completo

    What do we offer? Develop yourself in a young and dynamic team in challenging, diverse activities that give you the opportunity to get to know a European company in full growth. Desired skills and knowledge For this, we consider essential: Experience in areas related to customer service (internal or external), marketing, communication, customer service or...

  • Administrativo/a Customer Service

    hace 4 semanas

    Barcelona, España Grupo Crit A tiempo completo

    **Descripción**: ¿Tienes experiência como Administrativo/a customer service? ¿Te gustaría trabajar en una empresa ubicada en Barberá del Vallés? Si es así, ¡esta oferta es para ti! Desde la oficina de Crit Sabadell, estamos buscando un/a administrativo/a con experiência en customer service. La empresa es una Multinacional Americana dedicada a la...

  • Customer Service Manager

    hace 4 días

    Barcelona, España Rubiko A tiempo completo

    We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a **Customer Service Manager **with excellent leadership skills and business performance experience. In this position, you will ensure the management of the customer support service operations. You will be directly leading a team of team leaders and the...