VIP Customer Communications Team Lead

hace 3 semanas

Barcelona, España eDreams ODIGEO A tiempo completo

As you contemplate your future you might be asking yourself whats the next step? Start your journey with us

Were seeking an experienced VIP Customer Communications Team Lead to build and maintain a strong industry network increase awareness and spread a positive corporate image developing and executing effective communication and management of sensitive cases The VIP Customer Communications Team Lead will directly report to the VIP Customer Communications Manager and will be part of the eDreams ODIGEO Communications team which is in a strong growth environment and will be based in our Barcelona office

Why eDreams ODIGEO

Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe

20 million customers 44 markets 5 brands 54M members in Prime

162 million bookings FY23 More than 50000 bookings per day 100 million daily user searches

1400 employees More than 50 different nationalities 99 permanent contracts 363 average age

Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program

What you will do:

The Roles Key Responsibilities and Tasks

As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a VIP Customer Communications Team Lead you will be in charge of:

Coach lead and support VIP Communication Specialists to deliver high quality resultsoriented and innovative solutions to increase our VIP customer satisfaction Ensuring that VIP customers receive efficient and timely support and customer expectations are met or exceeded; Managing the day to day prioritisation and workflow; Report on VIP KPIs and performance followup; Support your team on writing editing approving and distributing communication material to VIP customers government authorities and private legal practitioners: Coordinate VIP media inquiries with Comms amp; PR Managers; Coordinate Social Media initiatives with Social Media team; Coordinate Legal inquiries with Legal team; Coordinate GDPR inquiries with DPO team; Support the VIP Manager in coordinating relationships with government and regulatory authorities in relation to our consumer cases; Report identified PR risks in both national and local media to minimise negative visibility in print broadcast TV and online; Collaborate the Comms amp; PR team a network of key business travel consumer corporate and technology trade and other target media contacts; Lead initiatives and projects as well as coordinate your team members on it; Measure analyse and report on the results of initiatives present them in a clear and effective way in order to improve the teams performance and optimise business processes as well as implementing them accordingly

What you need to succeed:

Job Requirements

Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed:

Demonstrated and solid experience in PR media relations VIP management andor customer claims andor in consumer data protection of the Spanish and European regulations; Minimum 2 years of experience in leading teams projects initiatives etc Experience in handling VIP accounts and Legal matters; Proven an excellent successes in both traditional and interactive claims channels; Excellent writing and communication skills; Master in working with Google tools GDrive GSheet GSlide GDocs; Proficient level of English is a must

Personal skills:

Passion for the travel industry; Leadership open communication and teamwork; Excellent acute sense of judgement tact diplomacy and crisis communication; Analytical mindset proactive problem solving mindset and highly organised; Customer centric used to or comfortable working under pressure and constantly prioritising with a passionate mindset and eager to learn and a great teamwork attitude; Must be resultsoriented and with ability to handle more than 1 initiative at the same time; With an open mind to changing priorities and business processes constantly; Global vision focused to automations and creative solutions; High ability to negotiate on a winwin perspective; Required availability and commitment to handle crisis business needs

Valuable:

Knowledge of other languages would be a plus mainly Spanish and French; GDS Amadeus Galileo knowledge or others will be a plus; Used to work with Slack or Teams; Knowledge of Data Studio SQL and GA will be a plus

Whats in it for you?

The best talent deserves the best benefits

At eDO we want you to be a part of our success story and great culture

Heres what we offer:

A rewarding Compensation package Prime Plus membership competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile mindset environment with recognition at our core

Wanna take a peek into what its like to work at eDO? Follow us on and discover more about life at eDO

If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel

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